Case Study – Win New Web Design Clients Through Direct Mail

Matt Mickiewicz

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They say that great things are discovered by accident. This is certainly true for Martha Retallick of

She started her Web Design career in 1996 when she got the job to build a Website for her father’s chemical engineering consulting practice.

What she didn’t expect was that the marketing campaign she developed for her father’s Website would end up producing a ton of business for her!

Once she designed the site, she was tasked with promoting it. With the Website being a novel thing back in 1996, and her marketing budget almost non-existent, Martha decided to mail postcards via the US postal system to promote the site. She gathered the original address list from people on her and her father’s Rolodex.

"Shortly after I sent that card to just over 100 people, an amazing thing began to happen. Dad called me and said that this colleague, and that friend were interested in having me create a Website for them. Turned out that these people were all on my little mailing list! I ended up doing several Web design jobs, and one of those customers is still a client to this day," says Martha.

The total cost for the first postcard campaign? Just $31.49. $23.20 for postage and $8.29 for the postcard printing.

Moving With The Times

With email so cheap these days, why would anyone use old-fashioned postcards to get the message out? Martha notes that the "problem is, most people are inundated with email. In fact, most people get hundreds of emails a week. On the other hand, most of us only get one or two postcards a week, if that many. See how easy it is to stand out from the crowd?"

That’s not to say that Martha doesn’t publish an email newsletter — she does! Why? "Because some things require a lot of explanation. And that means you’re going to have to use a lot of words, which won’t work very well on the back of a postcard. So you have to use the right tool for the job. And don’t just rely on one tool!" Martha adds.

"I try to do monthly mailings. If I do fewer than 9 card mailings a year my business is adversely affected, and, yes, I’ve learned that from experience."

The Proof

At the moment, Martha contacts 450 people through every mailing! Here’s the result of just one recent campaign:

"I placed an order for 500 cards, and I received a total of 510 cards. I sent 402 cards to my mailing list, and kept the remaining 108 cards for sharing at networking events. Here are the costs associated with this postcard marketing effort:

Fedex digital files and payment to printer: $7.85
Printing and delivery of postcards: $107.00
Postage on 402 cards: $84.42
GRAND TOTAL: $199.27

"That works out to 49.6 cents a name ($199.27 divided by 402), or $5.95 per name per year, if a postcard is sent during each month of the year.

"What was the result of this postcard marketing campaign? One sale: an Internet consulting project involving a longtime client. Revenue from that project: $900. That’s about $4.52 back for every dollar invested ($900.00 divided by $199.27)."

Your Own Postcard Campaign

Alright, so you’re conviced that spending a few hundred dollars to try this out isn’t such a bad idea — what’s next? Here are the steps that Martha follows:

  1. Idea Generation & List Creation
  2. Card Creation
  3. Printing
  4. Mailing
  5. Follow-up with Prospects and Clients
  6. Cost-Tracking and Evaluation of Results

What if you don’t have 100+ addresses to do a mailing? Simple, says Martha. "Join business and professional groups. For example, you could join a couple of groups, each with 50 members, and guess what? You’ve found 100 prospects! The caveat to this idea is: some groups have restrictions on how the membership list can be used, so check the official policy before you start postcarding your fellow members."

You can easily locate postcard printers through a search on Google. One company Martha has used recently is

What should you put on your Postcard? It doesn’t have to be fancy. Recently Martha conducted a Joint-Venture mailing for . Here’s what the card read:

Post Office Box 43161
Tucson, Arizona 85733
Telephone: 520-690-1888

FACT: 80% of American businesses
are family-owned, and 50% of all U.S.
employment is in small, family-owned
firms. Program your family business
for success – visit:

Designed by Lrpdesigns – Specializing in
Web Design That Works since 1995:

What about images for the front of the postcard? Of course, you can use anything that you design, but a screen shot of your Website works well. Even better, try a screen shot of a client’s Website along with a testimonial. The more powerful the better, so try something like: "The Website you built us now represents 30% of our revenue!" Exact numbers work best, whether they are traffic, revenue, or sales related.


Everybody gets email these days, but few of us receive postcards, and that’s why they can work so well for driving clients to your Web design business. A few hints to take away:

  • Collect the addresses of potential clients. Go through your own roledex, and those of your friends and business associates. Consider joining a professional organization that makes its mailing list available to members or even scouring the yellow pages for companies without Websites (perhaps targeting one niche at a time).

  • Figure out a short message for your postcard. Testimonials describing the specific results of past clients’ campaigns can be especially impressive.

  • Find a postcard printing company through your favourite search engine and get a couple of hundred cards printed up. Enlist the help of friends and family in addressing them and mailing them out…

  • Measure your results. Minimally, your mailing should be bringing in 4 times its cost in new business. If not, change your mailing list or postcard — or both.

  • Send your mailings 6-9 times per year, even to the same addresses. Maybe someone won’t have a budget for Web design the first time they hear from you, but they might the second or third time…

  • Reap the profits, let out a loud laugh, and run to the bank (or perhaps a vacation to the Caribbean?)!

    Good luck!