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21h ago
The IT Service Desk Engineer is a key member of the IT operations team supporting a wide range of systems that are critical to the operation of the business. Support locally and the wider Westland Horticulture group, positioned in the service desk team. The role will involve day to day duties that will primarily be aimed at supporting our core base of 600 users. Hours of Work: Monday to Friday 9am to 5:30 and out of hours shift rotation. Office Location: Westland Horticulture – Granville Industrial Estate Main Duties 1st line support for the local site and the wider Westland group. Diagnose and fix client issues, where necessary escalate to the appropriate teams. Manage internal IT cases using the ticketing system Service Desk Plus, ensuring that all cases are managed effectively and within SLA. Work as part of the group IT operations team. Maintain accurate actions against tickets Add to the knowledgebase of support issues. Manage client expectations and build rapport with them. Travel to sites to provide support where necessary. Proactively managing and prioritising ticket queues. Essential Criteria - Experience, Knowledge, Skills, Attributes Proven experience in a support role that entails multiple technologies. Previous use of a service desk ticketing system. Strong troubleshooting abilities across a wide range of hardware & software solutions. Microsoft Windows Desktop OS all recent versions. Microsoft Office 365. Some server knowledge. Remote Support Tools. Must be approachable and have excellent interpersonal skills both on the phone and in person. Ability to work independently, adapt easily and handle crisis situations. Be ambitious and strive for continuous improvement, both for the team, and personally. Socially confident, with strong influencing skills. A methodical, analytical and conscientious approach, particularly regarding customer service. Excellent self-management and organizational skills. Desirable Criteria OS/Software Deployment Solutions. Identity Management Solutions. Cloud Computing specifically Microsoft Azure Telephony and other communications/collaboration products. Networking basics. Technical certification desirable (e.g. MCSA/MCSE). Minimum two years’ experience in a similar role. We are an Equal Opportunities Employer. Closing date for applications – Monday 17th of February, 2025
21h ago
Key Responsibilities: Provide 1st-3rd line technical support for all business systems and applications. Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs. Deploy, configure, and maintain desktops, laptops, printers, and peripherals. Install, update, and troubleshoot software, patches, and security updates across Windows environments. Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS). Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint). Requirements and Attributes 4 years experience in an IT support role, covering 1st-3rd line issues. Strong understanding of Windows 10/11 deployment, maintenance and Troubleshooting. Proficiency in Active Directory , Group Policy deployment , and Windows Server administration . Experience supporting Microsoft 365 Hybrid Setups (Exchange Online, Teams, OneDrive, SharePoint) . Strong troubleshooting skills for network connectivity, TCP/IP, VLANs, and VPNs . Basic Knowledge of IT security best practices , endpoint protection, and compliance. Familiarity with PowerShell scripting and automation tools (preferred). Experience supporting audio-visual systems and meeting room technology . Ability to prioritize tasks , manage incidents efficiently, and meet deadlines. Strong interpersonal and communication skills – this is a client-facing role requiring professionalism and relationship-building. Eagerness to learn new technologies and develop expertise in IT infrastructure . Ability to work independently and collaboratively within a global IT team .
21h ago
The AI Institute is the first consultancy to place personalised AI coaching inside a transformational framework. Our core objective is to save everyone at least a day a week via the efficiencies AI adoption can bring. This, scaled up inside an organisation employing thousands, makes a big difference to market competitiveness. Established in 2023 by Maryrose Lyons, a leading AI voice on LinkedIn, she spent 12 months delivering AI for Marketing courses, before expanding the range and creating the AI Institute. In 2024, Scott Wilkinson joined the team and the AI Institute now offers AI skills training as public courses and bespoke programmes that bring about changes in corporate teams. People love learning with us. We average 85 Net Promoter Score for our public courses, which is exceedingly high – the industry average is 60. Our corporate clients refer us to others, the ultimate accolade. And our community of learners continues to engage long after course completion by taking part in webinars, our podcast, and our monthly events. What makes us different as a training provider is our course content and delivery style; we only train on relevant tools and skills that bring benefit to people’s roles. We remove a lot of the overwhelm, and our approach is proven to bring lasting benefits. What makes us different as an employer is that we don’t just talk about AI. We integrate it throughout our business. Now there is an opening for a new role in the business. We are looking for a pioneer to join us as we fully integrate AI across all our business functions. As an entirely remote business, we use AI by default to continuously transform how we work, and now we are looking for an AI Operations Manager who can take ownership of solidifying AI at the heart of our business and make that happen. Role Overview We’re seeking an innovative and versatile AI Operations Manager to drive operational excellence using AI tools, agents and automation. This role combines creative thinking with practical AI implementation to revolutionise how we handle marketing, sales, project management, finance and other business operations. Are you a creative self-starter who sees projects through to completion? If so, we want to talk to you. Key Responsibilities Continuously review emerging automation, agentic systems and other tools, identifying those ready for adoption through a test-and-learn approach. Lead the integration of AI tools into business operations, optimising team efficiency while maintaining high output levels. Test and implement new AI tools and workflows. In sales, marketing, project management and beyond. Ensure that all automations and agentic processes are working fully, are documented and shared across the business, with improvements planned and implemented quarterly. Use AI to create compelling content for our podcast, LinkedIn feed, YouTube, website and speaking slots including words, photos, video, audio and graphics. Automate project management tasks including scheduling, risk assessment and mitigation, progress tracking and quality assurance. Utilise and improve our GPTs for proposals, RFP responses and awards submissions. Analyse and report on sales, marketing and project performance. Ideal Candidate Profile Proven creative problem-solving skills with an understanding of marketing and at least 60% of the other key responsibilities. Eagerness to dive in head-first and learn new skills Experience with, or demonstrable interest In, implementing AI tools in business operations. Comfortable testing new approaches and learning from outcomes. Excellent project management skills with the ability to work remotely. Strong attention to detail, particularly in content management and documentation. Self-starter mentality with the ability to take ownership of projects and processes. Fluency in English essential, especially written English language communication skills. Time zone: /- 0-2 GMT. What Makes This Role Unique Be at the forefront of AI implementation in a business that is creating the future playbooks. Work with cutting-edge AI tools everyday. Freedom to experiment, make mistakes and optimise results. Have a direct impact on company efficiency and growth. Shape a new role in an emerging field. What We Offer Competitive salary for the right candidate, with bonus paid against your personal. KPI performance and the profitability of our business. On the job training in the most cutting-edge Generative AI business practices. Be at the forefront of the AI revolution, continuously transforming how we work and[jo7] solidifying AI at the heart of our operations. A supportive environment where innovation is celebrated. An established culture of fully remote working. A strong focus on team togetherness. Everyone’s voice is heard here. We look forward to receiving your expression of interest.
21h ago
Azure DevOps Engineer x 2/3 - Remote - Up to £65k (REFBJ6)) Up to £65k Bonus Benefits Remote Working A growing organisation - that builds and delivers market leading applications in the healthcare space - requires two Senior Azure DevOps Engineers to help continue its adoption of Azure-native services and build a best-of-breed scalable SaaS platform for its solutions. Suitable candidates will have circa 5 years experience with Azure coupled with a deep understanding of Azure PaaS components including: Azure SQL Data Factory Databricks Power BI Data Lakes Fabric Or: AKS (deployment management) API Management 3App Services Azure SQL and MI Functions Networking App Insights Data Factory Databricks Both roles will require an understanding of the following: Terraform HELM Flux Powershell / Azure CLI Personal Attributes: Able to work well as an individual and as part of a team Take part in architectural discussions with technical / non-technical team members Able to self-manage and self-motivate An eye for detail and a desire to adhere to best practices Strong inter-personal and communication skills Able to work under pressure Have a desire to keep up with the latest tools and techniques Please send CV for full job description and an informal chat. Excellent package including bonus and opportunity to gain accreditations
21h ago
IT Network Engineer Fixed Term Contract - 1 Year Circa £50,000 All Company Benefits and Holiday Entitlement Overview: We are seeking an experienced IT Network Engineer to design, maintain, and support the IT infrastructure across the company estate. This role involves managing business-critical production systems within an ITIL service management framework to ensure seamless operations. Key Responsibilities: Oversee the day-to-day management and configuration of production, pre-production, and development networks. Manage and maintain LAN switching, routing, firewalls, intrusion prevention systems, physical cabling, and WAN technologies. Provide technical expertise in planning and implementing new network systems. Make controlled updates and changes to the existing network infrastructure to meet evolving business needs. Partner with infrastructure teams, IT support, software delivery, and testing teams to analyse and resolve complex technical challenges. Conduct research to identify root causes of issues and define actionable steps to address them effectively. Develop strong working relationships with key stakeholders and external suppliers to support organisational objectives. Identify opportunities to enhance standards and improve processes, collaborating with your team to drive and implement these improvements. You will be a key member of the infrastructure and data services team, which provides the essential foundation for both internal operations and innovative IT solutions. Proficiency in network configuration and management. Experience with ITIL service management frameworks. Strong troubleshooting and problem-solving abilities. Effective communication and collaboration skills to work with cross-functional teams.Experience: Proven expertise in network engineering, including analysing, diagnosing, and resolving technical issues with a focus on identifying root causes. Hands-on experience in the design, configuration, and support of complex IT networks within secure environments. Skilled in managing and troubleshooting Cisco/HP networking hardware and technologies. Experience with firewall technologies, including Cisco, Palo Alto, and Check Point, with a strong understanding of Next-Generation Threat Prevention. Competence in setting up, executing, and interpreting packet captures to resolve application and transport layer issues. Familiarity with Citrix load balancing, content switching technologies, and Web Application Firewalls (WAF). Experience working in ITIL-based environments. Proficiency in QoS, queuing technologies, and managing traffic through policy mapping. CCNA or CCNP Cert Knowledge of cloud networking concepts, preferably with Google Cloud and Azure. Understanding of business continuity and disaster recovery principles.For more information please email (url removed) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy
Full Time
21h ago
Job Title: Senior Software Engineer Location: Brentwood (2 Day On-Site Per Week) Starting Salary - Up to £65,000 Benefits & Bonus Overview of Business & Opportunity: This is an opportunity to join a team in process of growing and broadening their skills. This team has a focus of designing and manufacturing efficient energy solutions, used nationwide. Key Experience & Responsibilities: - Embedded C++ Software Development - STL - Object Orientated Programming - Embedded Linux - RTOS - Work with existing libraries of programme - Unit & System Testing - Undertake & Complete all relevant Project/Product documentation Education : - Degree in a relevant area such as Software or Electronic Engineering Additional Benefits: - Private Medical Insurance, 25 days annual leave, a 5% matched pension, discretionary annual bonus and more. If youre interested in hearing more about this role and to apply, please submit your latest CV . ADZN1_UKTJ
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