Amanda Stockwell explains Design Thinking, Lean UX, and Agile, and how to implement elements of each for your team. Each approach is meant to solve a particular problem, and elements of each may be useful, so you’ll have to find what works for your team.
Working with Design Thinking, Lean and Agile
Customer Journey Maps: A Day in the Life of a Customer
Mads Soegaard introduces customer journey maps, explaining how to measure customer engagement, how much customers feel they’re in a relationship with your product, business or brand, and the best tools for getting the job done.