Mads's article
![Customer Journey Maps: A Day in the Life of a Customer](https://uploads.sitepoint.com/wp-content/uploads/2019/01/1548991216customer-journey-maps-300x200.jpg)
Customer Journey Maps: A Day in the Life of a Customer
Mads Soegaard introduces customer journey maps, explaining how to measure customer engagement, how much customers feel they’re in a relationship with your product, business or brand, and the best tools for getting the job done.