There are many different ways you can ask for and measure client feedback including surveys, informal questionnaires, open discussion, etc., but you can also use more structured tools to get into the heads of your clients, solve problems and improve the way you work.
A well-rounded customer feedback tool can be the perfect way to give your clients a place to voice concerns, ask questions, get information and leave reviews. Here are 10 customer feedback tools to review.
CrowdSound is a social feedback tool that lets your customers vote on suggestions right from your site through a customizable widget. Features include moderation, customization, suggestions and feedback, iPhone compatibility and more.
Get Satisfaction is a popular customer community tool that lets customers and clients create conversations, and build a “social” knowledgebase of information. Notable features include customizable widgets, mobile software, moderation, data export, CRM integration, analytics and more.
GrabFeeback lets you collect, manage and analyze your clients feedback so you can resolve problems, improve communication and increase satisfaction. You can view real-time data about how much feedback is given on a daily basis, customize the feedback form, and use a dashboard to analyze customer geography, demographics, gender, browser, etc.
Ideaffect is a feedback community that gives your customers a way to post suggestions or give feedback about your product or service. You can customize the appearance and design, create reports, export data, embed widgets, moderate and more over an SSL connection.
IdeaScale lets you create a conversation within your community to develop ideas as a group. It comes with integration tools such as: iPhone support, wiki support, and Twitter/Facebook integration.
Kampyle is a feedback tool that can be built right into your website and helps you reduce customer attrition, increase conversion rates and improve customer satisfaction and loyalty. You can view real-time feedback, create graphs, build a dialogue and integrate analytic tools.
RatePoint’s Business Reviews tool provides you with all of the tools you need to collect customer feedback and reviews. You can collect unlimited reviews and testimonials through links, emails, Twitter and Facebook, resolve disputes and improve your business from the feedback you receive.
UserEcho is a customer feedback tool that lets you engage your customers in discussion, organize and tag your feedback, capture votes and more.
UserVoice is a feedback tool for gathering and prioritizing feedback you and your customers can use to get answers, share ideas and learn fast. Features include search-as-you-type functionality, simple sign-up, vote limit, ongoing discussion, widgets and Facebook integration.
Zendesk is a popular help desk tool that can help you build connections with your customers by letting them communicate with you whenever they want, including via email, Twitter, on your website, through your web tools, etc. Features include community forums, a knowledgebase, suggested answers and more.