10 Remote Desktop Access Apps for Enhanced Client SupportBy Alyssa Gregory
This week, I’ve written a few posts on providing virtual training and support for clients and some of the tools you can use to do that.
Yesterday, I shared a list of 30 screen capture tools that can make training and support a quicker and more productive activity for both you and your clients. Today, I’m focusing on 10 applications that allow you to access your client’s computer remotely.
Anyplace Control provides secure remote access over a LAN, WAN or Internet connection. Features include file transfer, remote power management, double password protection and remote access alert. There are three licensing options based on the number of connections needed.
Apple Remote Desktop for Mac OS X provides remote access to other Mac computers. Features include searches across multiple systems, more than 40 Automator actions, a Dashboard widget, and user history and reporting. For remote support functions, you can use the Remote Drag-and-Drop copy function to copy and paste between local and remote systems. The software includes access to 10 managed systems.
BeAnywhere provides access to see and control a remote computer as well as file transfer functionality without the need to pre-install software on the client’s computer. BeAnywhere is priced per support technician.
GoToMyPC allows you to remotely access a Mac or PC from any web browser in real time. Features include automatic setup, 128-bit AES encryption, remote printing, file sync and transfer, and sound. Several monthly plans are available.
LogMeIn lets you connect to remote computers from any Internet-connected web browser. Features include file transfer, file sharing, remote to local printing, remote to local audio, diagnostic toolkit, alerting and monitoring, and advanced reporting and analysis. Account fees based on the number of computer connections.
RealVNC provides remote control software with features including Mac OS X access (Enterprise edition), server authentication and 128-bit AES session encryption, printing functionality, file transfer, integrated address book and chat. RealVNC provides both free and paid licensing options.
ShowMyPC provides desktop sharing and remote PC access. Features include integration with your web site, chat and white board, desktop and audio recording, file and application sharing, and integrated Mac and Linux support. There are several subscription plans available.
SkyFex is a remote support solution that allows desktop sharing and remote desktop control. Features include 128-bit encryption, no software installation required, and firewall/proxy transparent. Free and paid plans available.
TeamViewer lets you establish instant connections to any computer over the Internet over an AES (256 Bit) encoded session, and includes features such as integrated file transfer, browser-based access, and optimized display quality. The service is free for non-commerical users and has several licensing options for business accounts.
UltraVNC is software that provides access and control of another Windows machine from a remote location. Features include data encryption, chat functionality and file transfer. The software is free under the GNU General Public License.
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