Website receiving DNS Lookup errors in other countries

General Web Dev
42

Thank you, just spent another hour on the phone with godaddy and they can not fix the issue!

And they do not know who or where I should go!

They said maybe I should check with an internet service provider in one of the countries that I am having issues with!

43

So from what started as wanting design help has turned into a bit of a nightmare!

However I have subsequently found out that my website was not appearing for searches in around 50% of the countries around the world.

It’s basically was getting dns lookup errors or http protocol areas.

Also I have no idea how long this has been going on!

Godaddy says that can’t fix it.

So I have moved to a new domain name but it would appear even by doing this the links with redirects are still not going through.

Please help

44

That’s part of what is so puzzling. It’s not working for me in Scotland.

45

I don’t know how Weebly and GoDaddy work together (or not!) but are you quite sure it’s not a Weebly problem?

46

I’ve loaded the site onto a new domain name and it works fine and what’s even more strange is I am using the same nameservers as previously.

47

reporting By locations: 21 Ok 33 Fail

49

Hi TechnoBear anyway to add the actual issue to the top of the page??

50

So a title of

Website receiving DNS Lookup errors in other countries

Why?

I have emailed uptrends who I use to confirm the problem but as of yet no solution and posted the issue in a couple of other forums

but alas not one can tell me what or why this is happening!

51

I do not know the what or why, but I have a very vague idea.

In addition to the main “home” server there are intermediary “proxy” servers that serve cached content that is not necessarily up-to-date with the “home” server. I would assume that the proxy servers perform periodic updating frequently, at least I would hope so. In other words, if a proxy server hit the source server during a problem that proxy server would return error headers when the domain was requested, while other proxy servers would still serve the cached content and not errors.

I think the problem could be one of two or both. First, the main source server would need to let the proxy servers know there was no longer a problem with the domain. Second, the proxy servers would need to fetch and cache content from the main source server.

If the main server does not make the fact a problem has been resolved discoverable, and / or the proxy servers do not check to see if the problem has been resolved, those proxy servers may continue to return error headers for requests to the domain.

Of course it could be a problem with the proxy server itself. But as there are so many I believe that is unlikely in this case.

1 Like
52

I agree, that’s a good title for future search. Maybe add a DNS tag too.

I can change it that for you. :slight_smile:

@TechnoBear, I leave it to you if the “domain” category would be better suited. :slight_smile:

53

Off Topic:

It didn’t seem appropriate to me, given the category description:

Domains
Talk about domain registrars and how to secure the perfect name for you or your company.

I also considered Server Config, but as whatever is happening seems to be outwith the OP’s control, I settled for here.

@info2108: I sent you a PM yesterday, asking what information you would like added to the first post. (I was trying to keep the off-topic exchange out of the thread.)

54

But it doesn’t give the whole picture. https://www.uptrends.com/tools/uptime consistently shows that the site is available in London, Edinburgh and Dublin, yet I remain unable to access it from the west of Scotland. It does not seem to me to be a simple issue of working in some countries but not in others.

55

So how would one fix this issue?

We have already tried a dns refresh

and also pointed the domain to different nameservers and then reset them in order to force this.

56

Given that it can take up to 24 hours for the DNS servers to propagate, did you leave long enough for them all to update?

57

We left it for four to five days

58

SORTED

Thanks for all your help here guys.

Some chap from another forum called Rotary Steve guessed what the problem was relating to, so I simply enabled my DNSSEC on my domain name and it fixed it pretty much straight away…

So you should all be able to see my website

4 Likes
59

YES! Much better!

I think it would finally be safe to start a new review topic now :smile:

1 Like
60

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