Website receiving DNS Lookup errors in other countries

When I can finally see your site, I might even be able to help with your original question, too.

Thanks Technobear

I used this https://www.uptrends.com/tools/uptime which is telling me it’s not working in about 50% of the countries around the world.

I’m now thinking, how many potential customers I may have lost…?

I can now access your site from my laptop (it never was a problem with my phone BTW). I do have one suggestion, although it does not have to do with the display of your artwork.

It really is not good practice on a website to centre-justify all your paragraph content. The reading eye likes to move downward in a straight line, and the jagged left-hand side of your text makes it more difficult to read (which means that I tend to just skip over it - not exactly what you would like to have happen). I would left-justify the descriptions on your home page, and if you want to centre smaller blocks of text, that is okay.

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I’m not sure how accurate that is as an indication of whether or not your site is available in a particular country. It’s showing as “available” for Edinburgh and Dublin, which would be the nearest two to me, but I still can’t access it. However, as a general indication that it’s a 50/50 chance, that might be about right.

That’s the big question, of course. If they can’t access your site at all, then there’s no way for anyone to alert you to a problem. Could GoDaddy give you any indication of when (and how) the error might have arisen?

Just been back on the phone with godaddy and they are saying they have resolved the problem???

And it may take up to 48 hours for the issue to fully resolve in other countries but should be working here

TechnoBear any joy??

No, sorry - I still can’t access it.

Ughhhhhhhhhhh

The inconsistency of this is baffling. FYI the site worked fine for me.

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Yes, and that site shows about the same for North America

I don’t know if that would be considered over-sold, but if that many sites are similarly affected I’m surprised weebly is still in business.

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It’s not a Weebly error it’s a Godaddy one!

Which they are being a bit cloak and dagger about?!

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Well, that’s more than 48 hours, and I still can’t access the site.

I can still see it although it was a bit slow to load.

[off topic]

I used to use this tool but unfortunately…

10 December 2017:

Due to abuse reported by the National Cybersecurity &
Communications Integration Center (NCCIC), my ISP has
disabled my HTTP Viewer. Thanks a lot, hackers!

For a sample of what it used to do, click the Submit button.

[/off topic]

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Still ongoing, I seriously want to pull someone’s hair out!

DNS Lookup errors and http protocol errors

So having spent more than an hour on the phone with godaddy again yesterday and them initially denying once again there was a problem and then saying things along the lines that these monitoring software or sites sometimes don’t work. Or then telling me that I need to get the people that can;t see the website to contact their service providers…Seriously!!

What we did was point the site to different nameservers and then switched them back to the original ones.

Did that work? NO

They performed another DNS refresh and did that work? NO

So they have started monitoring the domain name and basically they are capturing the same issues we have been. Which is DNS Lookup failure in various countries around the world.

So I looked up other sites on the same nameservers and found that others WERE NOT having the same problem.

So yesterday I hooked the site up to cloudflare servers. And did that work NO.

So just now what I have done is redirected the old domain name to a new one and set the website up on this new domain to see if the website was causing the problem.

http://www.alanmhunt.com/

And was it? NO.

I know it sounds a bit extreme but I was going to change the website to a shorter domain name under a .com extension anyway but this has kind of forced my hand.

And this works perfectly fine now.

However I fear that the permanent redirects from the old domain name, that is listed also in google and other search engine for my keywords, will still NOT redirect to my new domain name.

http://www.alanmhuntwildlifeartist.co.uk/

So what now???

Do I get back on the phone with Godaddy and say even my redirects are not working!

And what’s going on??

Sadly, that seems to be the case.

I still can’t access the old domain, and it doesn’t redirect me to the new. I’ve also tried doing a site:alanmhuntwildlifeartist.co.uk search in Google, and visiting other links from there, but no joy with that, either.

I have no idea.

As this thread revolves almost entirely around the DNS issues, it might be better if I moved it to another area of the forum, where you are more likely to get answers. You could then start a new topic for the site review.

Would you like me to do that?

Yes please

OK - I’ve moved it to General Web Dev. I wasn’t sure where to put it - or how to describe it in the title - but hopefully somebody here will be able to help.

It’s working in Manchester uk,
http://www.alanmhuntwildlifeartist.co.uk is taking me to http://www.alanmhunt.com/

Ditto for me in Italy.

Thanks Dr_John