What to tell Customer?

We host a website for a guy over in Kenya and he’s now saying the “website is down”…but it’s not.
I can pull it up with no problem (website is located here)

Hardly anybody over there has their own computer or internet connection. It seems that most folks go to internet cafes to logon

What’s a good way to explain to him that the reason he cannot get his own website up is probably due to where he is located in the world?

The website is down for me as well and I’m in Germany…

Clear the cookies, browser history and reboot the pc - check it now :slight_smile:
Good luck.

I think it is depend on the teretory because your site is already up in my place.

OK, thanks for checking.

I don’t really know what to tell him because it’s up for me too.

I’m in the UK and it’s workig fine here.


I’m also from the UK but it’s not working for me even though it’s working for the person above.


I would suggest fixing the DNS:

It works fine for me in Canada.

Server not found

Doesn’t work for me (Italy). Like Michael said, it looks like a DNS problem.
You should tell your client that you’ll fix the problem, and fix it :slight_smile:

I think he is having problem with his ISP. Suggest him use proxy to access to his web site.
So far it is loading slow on my end. You may need to check and fix your DNS as Mike suggests.

No, I don’t think he’s having any problems with his ISP. I certainly have non, and still that website doesn’t exist.

People must apparently be missing my post where I pointed out the DNS settings are garbage (which would lead to all of these issues)…

For those that missed it: http://www.sitepoint.com/forums/showpost.php?p=4562757&postcount=8

Well. Typical situation. I recommend looking through the problem together with your customer. Make him think that he is not alone with his issue.

We have often those problems. As there are some customers based in China. So we suggest for them to use proxy servers to browse to their website. That is the only solution, by considering that sometimes China bans our server in Singapore or Germany, but the strange thing is that ban lifts after few weeks and you never know when the next ban will occur :slight_smile:

It’s not the country’s fault. Server is down for me, and I’m in the UK.

I agree that it’s most likely a DNS issue.