Live Help?

Marketing
1

I’m considering setting up Live Help on my site. I thought LivePerson was the only one at $100/month, but after a little looking around there seem to be a whole lot of them. Which ones should I check out?

2

Hi,
Are you going to provide the support yourself? If so, you should probably just install an application to do this. Ie. I found a PHP one here:

http://freshmeat.net/projects/phplivehelper/?topic_id=22

Another way is to setup an IM account for this and use one of the currently available scripts on your pages. Hope that helps!

John

3

Live Help is definately the way of the future. What type of site will yours be?

4

My site is retail dealing in dorm room decor. I’m testing BoldChat right now. It has all the features I really need plus there’s a free version before I decide to pay for the $20/month version. At $100/month LivePerson has more features, but I really don’t need them.

It would be cool to get a system going in the future that runs entirely on my own server so I can (likely) make any customizations I’d like.

5

I consulted one company that used LivesPerson and they loved it. A big plus to your site.

Yes, it costs 100 bucks but they give you a lot of good features. If you don’t need features you can get others for about 60 a month.

All of them are mostly reliable, so you can’t realy go wrong. Just depends on what exactly you need.

6

dherman76- I actually avoid posting it since these threads show up in search engines.

7

I’d love to know the URL of your ‘dorm decor’ site - sounds really interesting!

8

we use Get 1 on 1 and find it does everything we need. It’s also free! http://www.get1on1.com

9

I’ve thought about using phpLiveChat: http://www.phplivechat.com/features.php. It looks like it has more features than LivePerson and is a lot cheaper.

I’ll have to check out billiousness’s recommendation.

10

another free live chat solution that the guys at http://www.hosthideout.com are raving about is http://craftysyntax.com/livehelp/

it’s open source, has a friendly and commited developer and is packed with features. haven’t tested it myself yet but it looks good. :slight_smile:

11

I would suggest looking into www.livesitemanager.com similar to LivePerson but much cheaper.

12

I talked to the manager of the online sales team at LivePerson. He offered a discounted LivePerson Express package for US $39/month per seat, or US $350/year per seat.

13

I recently bought www.phplivesupport.com , you may want to have a look at.

14

ProvideSupport.com gets my vote. Think it’s like $100 a YEAR and we’re very happy with it.

15

we have had a great experience with live person.

16

What I like is Plupper. It’s simple, works with my IM client and for free ;).

17

i’m using plupper too. It’s pretty mature tool with great REST API.