Technical Support Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a TechnicalSupport Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers. This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our swarm approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward. Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts? What will you be doing: Own incidents through to resolution; provide user support, user administration and customer liaison Assess and prioritise incidents Identify root cause and liaise with the Incident and Problem Management team Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs Provide technical assistance for service issues in accordance with service desk policies Link known or reoccurring errors, major outages to live incidents for reporting purposes Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers Identify patterns in incidents and possible contributing factors or causes of system failure Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues Work with other areas to develop and deliver improvements to processes and procedures Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge What are we looking for: Proven experience within a technical support and / or customer-focused environment Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely Positive attitude; capable of working under pressure as part of a team Confident in using your own initiative and proactively thinking outside of the box An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents Organised and with a flexible approach to adapt to changing priorities It would also be advantageous if you have: An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UKs leading grocery retailers and food logistics providers as well as to household names including JCB, EddieStobart, Carlsberg, Waitrose, and Royal Mail. Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. Full support and training to ensure you are well equipped to succeed in your role Great Place to Work certified We have been recognised by the global authority on workplace culture, so come be a part of our success! Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more! 25 days holiday, excluding bank holidays, increasing with service Invested in employee health and well-being with over 20 mental health first aiders in the business Employee Assistance Programmes Free Costco membership, 20% off EE mobile and line rental, and other local discounts Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards Free Microlise Cresswell Racing Tickets, support British Superbikes Executive Box at Motorpoint Arena Nottingham Recruitment Process For successful candidates, interviews will take place whilst the advert is still live; so dont delay getting your application in! Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers. ADZN1_UKTJ

Are you a strategic thinker with a passion for resilience and risk management? Join Coca-Cola Europacific Partners (CCEP) as our next Associate Director, Business Resilience and you will be responsible for developing and implementing CCEP’s Business Continuity and Resilience (BCR) strategy. This role provides expert BCR-related advice, guidance, and support to country-level Business Units and Global Functions. By fostering strong partnerships with stakeholders at both country and functional levels, including Customer Service & Supply Chain, Public Affairs Communications & Sustainability, People & Culture, BPT, Finance, and risk owners/SMEs, as well as global and Business Unit-level stakeholders including The Coca-Cola Company, you will ensure the effective deployment of global BCR initiatives. These initiatives are aligned with business priorities and designed to enhance the organization's resilience. What to Expect: • Lead the delivery of global and European initiatives within the BCM Programme across CCEP and local markets, addressing issues, improving effectiveness, expanding coverage, and delivering efficiencies. This will include working at both a Strategic (BU Level) and Operational (site / function) level. • Implement The Coca-Cola Company (TCCC) Business Resilience Framework (BRF) across European Plants, Warehouses, Shared Service Centres, and HQs, ensuring alignment with TCCC standards and regulatory expectations. • Serve as a key and central point of contact for Crisis and Incident Management across a number of countries in Europe. • Lead engagement and coordinate our network of Business Continuity BU Single Points of Contact (SPOCs) and site champions • Collaborate with ERM to support mitigations on principal risks such as Cyber, CO2, Concentrate, and Climate/Water. • Conduct Business Impact Analysis (BIAs) across CCEP´s countries and functions to identify critical people, technologies, equipment, and suppliers. • Stand in for the Director of Business Resilience in various meetings with sr stakeholders and represent BCM/IMCR, including at relevant committees such as the Compliance & Risk Committee. • Create and maintain BCR master data, dashboards, and key metrics. • Support the business in achieving and maintaining ISO 22301 certification across selected sites. • Facilitate discussions between sites/countries/BUs and other functions across CCEP to build resilience. • Establish and chair BCM working groups with critical functions such as BPT, Insurance, QESH, Supply Chain, and ERM. • Deliver various one-off BCM projects in response to changes in the business environment (e.g., geopolitical developments). • Assist other functions in achieving ISO standards related to BCM (e.g., QESH ISO 9001). • This role will work with BR/IMCR/BCR colleagues to provide 24/7/365 support to the business in response to urgent crises (if they arise). What you bring: • 7 years of experience in Business Continuity, Crisis Management, or related fields. • Expertise and strong track record in developing and managing Business Continuity and Incident / Crisis Management programmes and initiatives, including project management. • Proven ability to lead complex, cross-border resilience programs. • Strong communication and stakeholder engagement skills—from C-suite to site-level teams. • Strong cross-cultural leadership skills and cultural empathy • Expertise in risk management, incident response, and digital resilience (including AI and cybersecurity). • Experience with ISO 22301, CBCI, CISM, or similar certifications. • Fluent in English; additional European languages are a plus. • Willingness to travel across Europe as needed. Please apply with a copy of your CV in English and help us build a stronger, more resilient future. We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.

Are you a strategic thinker with a passion for resilience and risk management? Join Coca-Cola Europacific Partners (CCEP) as our next Associate Director, Business Resilience and you will be responsible for developing and implementing CCEP’s Business Continuity and Resilience (BCR) strategy. This role provides expert BCR-related advice, guidance, and support to country-level Business Units and Global Functions. By fostering strong partnerships with stakeholders at both country and functional levels, including Customer Service & Supply Chain, Public Affairs Communications & Sustainability, People & Culture, BPT, Finance, and risk owners/SMEs, as well as global and Business Unit-level stakeholders including The Coca-Cola Company, you will ensure the effective deployment of global BCR initiatives. These initiatives are aligned with business priorities and designed to enhance the organization's resilience. What to Expect: • Lead the delivery of global and European initiatives within the BCM Programme across CCEP and local markets, addressing issues, improving effectiveness, expanding coverage, and delivering efficiencies. This will include working at both a Strategic (BU Level) and Operational (site / function) level. • Implement The Coca-Cola Company (TCCC) Business Resilience Framework (BRF) across European Plants, Warehouses, Shared Service Centres, and HQs, ensuring alignment with TCCC standards and regulatory expectations. • Serve as a key and central point of contact for Crisis and Incident Management across a number of countries in Europe. • Lead engagement and coordinate our network of Business Continuity BU Single Points of Contact (SPOCs) and site champions • Collaborate with ERM to support mitigations on principal risks such as Cyber, CO2, Concentrate, and Climate/Water. • Conduct Business Impact Analysis (BIAs) across CCEP´s countries and functions to identify critical people, technologies, equipment, and suppliers. • Stand in for the Director of Business Resilience in various meetings with sr stakeholders and represent BCM/IMCR, including at relevant committees such as the Compliance & Risk Committee. • Create and maintain BCR master data, dashboards, and key metrics. • Support the business in achieving and maintaining ISO 22301 certification across selected sites. • Facilitate discussions between sites/countries/BUs and other functions across CCEP to build resilience. • Establish and chair BCM working groups with critical functions such as BPT, Insurance, QESH, Supply Chain, and ERM. • Deliver various one-off BCM projects in response to changes in the business environment (e.g., geopolitical developments). • Assist other functions in achieving ISO standards related to BCM (e.g., QESH ISO 9001). • This role will work with BR/IMCR/BCR colleagues to provide 24/7/365 support to the business in response to urgent crises (if they arise). What you bring: • 7 years of experience in Business Continuity, Crisis Management, or related fields. • Expertise and strong track record in developing and managing Business Continuity and Incident / Crisis Management programmes and initiatives, including project management. • Proven ability to lead complex, cross-border resilience programs. • Strong communication and stakeholder engagement skills—from C-suite to site-level teams. • Strong cross-cultural leadership skills and cultural empathy • Expertise in risk management, incident response, and digital resilience (including AI and cybersecurity). • Experience with ISO 22301, CBCI, CISM, or similar certifications. • Fluent in English; additional European languages are a plus. • Willingness to travel across Europe as needed. Please apply with a copy of your CV in English and help us build a stronger, more resilient future. We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.

Are you a strategic thinker with a passion for resilience and risk management? Join Coca-Cola Europacific Partners (CCEP) as our next Associate Director, Business Resilience and you will be responsible for developing and implementing CCEP’s Business Continuity and Resilience (BCR) strategy. This role provides expert BCR-related advice, guidance, and support to country-level Business Units and Global Functions. By fostering strong partnerships with stakeholders at both country and functional levels, including Customer Service & Supply Chain, Public Affairs Communications & Sustainability, People & Culture, BPT, Finance, and risk owners/SMEs, as well as global and Business Unit-level stakeholders including The Coca-Cola Company, you will ensure the effective deployment of global BCR initiatives. These initiatives are aligned with business priorities and designed to enhance the organization's resilience. What to Expect: • Lead the delivery of global and European initiatives within the BCM Programme across CCEP and local markets, addressing issues, improving effectiveness, expanding coverage, and delivering efficiencies. This will include working at both a Strategic (BU Level) and Operational (site / function) level. • Implement The Coca-Cola Company (TCCC) Business Resilience Framework (BRF) across European Plants, Warehouses, Shared Service Centres, and HQs, ensuring alignment with TCCC standards and regulatory expectations. • Serve as a key and central point of contact for Crisis and Incident Management across a number of countries in Europe. • Lead engagement and coordinate our network of Business Continuity BU Single Points of Contact (SPOCs) and site champions • Collaborate with ERM to support mitigations on principal risks such as Cyber, CO2, Concentrate, and Climate/Water. • Conduct Business Impact Analysis (BIAs) across CCEP´s countries and functions to identify critical people, technologies, equipment, and suppliers. • Stand in for the Director of Business Resilience in various meetings with sr stakeholders and represent BCM/IMCR, including at relevant committees such as the Compliance & Risk Committee. • Create and maintain BCR master data, dashboards, and key metrics. • Support the business in achieving and maintaining ISO 22301 certification across selected sites. • Facilitate discussions between sites/countries/BUs and other functions across CCEP to build resilience. • Establish and chair BCM working groups with critical functions such as BPT, Insurance, QESH, Supply Chain, and ERM. • Deliver various one-off BCM projects in response to changes in the business environment (e.g., geopolitical developments). • Assist other functions in achieving ISO standards related to BCM (e.g., QESH ISO 9001). • This role will work with BR/IMCR/BCR colleagues to provide 24/7/365 support to the business in response to urgent crises (if they arise). What you bring: • 7 years of experience in Business Continuity, Crisis Management, or related fields. • Expertise and strong track record in developing and managing Business Continuity and Incident / Crisis Management programmes and initiatives, including project management. • Proven ability to lead complex, cross-border resilience programs. • Strong communication and stakeholder engagement skills—from C-suite to site-level teams. • Strong cross-cultural leadership skills and cultural empathy • Expertise in risk management, incident response, and digital resilience (including AI and cybersecurity). • Experience with ISO 22301, CBCI, CISM, or similar certifications. • Fluent in English; additional European languages are a plus. • Willingness to travel across Europe as needed. Please apply with a copy of your CV in English and help us build a stronger, more resilient future. We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 markets, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day. From gender, age and ethnicity to sexual orientation and different abilities, we welcome people from all walks of life and empower unique perspectives. We recognize we’ve got some way to go, but we’ll get there with the support of our people. It’s them who drive our future growth.

Deskside & Technology Support Analyst Location: Bristol (Site-based, 5 days per week) Rate: Up to £278.88/day (Umbrella) Duration: 6 months Start: ASAP A leading engineering and technology organisation is seeking a Deskside & Technology Support Analyst to provide 2nd Line support across its Bristol operations. This is a great opportunity for an experienced IT professional with a strong customer focus and solid technical troubleshooting skills. Key Responsibilities: Manage and resolve 2nd Line incidents and service requests Troubleshoot desktop, telephony, and hardware issues Deploy and track IT assets Maintain IT equipment rooms and support conference room facilities Support office/site setups and provide cover for team leads when needed Travel to other regional sites may be required Requirements: 4 years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate start and excellent exposure within a well-established technical team. We can only consider applications from those eligible to work in the UK for this position. This position will require some additional checks, to ensure you can access the site worked as needed. For more information on this position, please contact Marika Powell at ARM on phone number removed > or email your CV and covering letter Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.

Kickstart your tech career with Brightskye! Are you the go-to tech genius among your friends and family? Do you get a thrill from solving problems and making things just work? Brightskye is looking for someone just like YOU to join our team as an IT Support Apprentice! Two positions are available, with an immediate start! Why Brightskye? At Brightskye, we're passionate about using technology to power innovation and make a real difference for our clients. As part of our team, you’ll be working in a fast-paced, friendly environment where curiosity is encouraged, questions are welcome, and support is always available. What you’ll be doing: Acting as the first point of contact for customers for IT issues – from forgotten password to printer meltdowns to connectivity issues! Speaking with customers over the phone or email. Helping set-up and configure hardware and software. Learning to perform IT tasks such as imaging laptops, cabling desks and setting up IT equipment. Monitoring customers’ servers, internet connections and back-up systems. Learning the ropes from our expert IT team and completing your apprenticeship training with QA Ltd. What we’re looking for: A keen interest in IT and a love for solving problems. Great communication skills and a positive can-do attitude. An appetite for technology advancements. Salary: £16,000 - £17,000 per annum. Working week: 35 hours a week, Monday to Friday, 9am - 5pm What you’ll get: A nationally recognised Modern Apprenticeship. Real hands-on experience with the latest tech. A personal mentor and a friendly team to back you up. 31 days of annual leave. Employee pension. Future prospects: 90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. Important information: This vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support. Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role. On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. If you are interested in starting your career and receiving a work based qualification at the same time, APPLY NOW!