Yodel
50% off for 5 months
Save up to $87
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About Yodel
Yodel makes sure your business communications are as easy as possible using its cloud-based business phone. Your customizable business phone allows you to connect to your customers more efficiently and effectively.
Yodel has thought of everything you may need to communicate in the best way possible with your customers. International and toll-free phone numbers, voicemail, call holding, and call transfer are just some of the advanced features that you can take advantage of. What’s more, Yodel seamlessly integrates with Slack so your customers can experience a better way of communicating with you and your team. Create a Slack channel for your phone calls, text messages, or voicemails, allowing you to have all your consolidated information right at your fingertips. Your team can be added directly to the Slack channel too so there is no more confusion as to who is who or what needs to be done.
This intelligent cloud-based phone solution will not only improve your customer experience but also facilitate your team in providing that exceptional service.
Eligibility
- Non-paying customers only
Features
Real-time analytics
Yodel's Real-Time Analytics feature provides you with insights into your call activity, allowing you to track call performance, identify areas for improvement, and make data-driven decisions.
Call recording
Yodel's Call Recording feature allows you to easily record and store calls for future reference or for training purposes.
Tags
Customize each of your calls with tags, making it easy for you to search and find the conversation you need. Each call can be categorized as you see fit so it is clear for you and your team.
Cross-Device
Yodel is available to download on your desktop (Windows or Mac), mobile (Android or iOS), and your browser (Chrome or Firefox). Manage your calls from the comfort of your computer or phone. What’s more, Yodel’s Chrome and Firefox extension makes your lead management even easier with Click-to-Dial.
Conversational IVR
Take your customer experience to the next level with Yodel’s Interactive Voice Response (IVR) software. Not around? Don’t worry! Your IVR will take care of calls outside of business hours and will even answer frequently asked questions to help solve your customer’s issues quickly and efficiently.
Multi-language support
Yodel supports multiple languages, making it easier for you to communicate with customers from all around the world.
Smart search
With Yodel's Smart Search feature, you can easily search and find any conversation you need by simply typing in keywords or tags related to the call.
Integrations
Yodel is available to integrate with a number of vital customer relationship management software like Slack, Hubspot, Salesforce, Zendesk, and more. Make and receive calls directly from your choice of CRM and improve your customers’ journeys.
Typical Pricing
- Premium Plus$35// user / month
- Premium$25// user / month