Tidio
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About Tidio
Tidio is a customer service platform that brings live chat, AI chatbots, unfiied help desk tools, and multichannel messaging together in one easy-to-use space. It’s designed to help you handle customer conversations smoothly, no matter how many channels you use. With Tidio, you can chat with visitors on your website in real time, automate replies to repetitive questions, and keep track of everything through a single inbox that covers chat, email, social media, and messaging apps like WhatsApp and Instagram.
One of Tidio’s standout features is its AI-powered Lyro Agent, which can manage a big chunk of routine questions on its own, giving your team more time to handle issues that need a human touch. It even works across multiple languages, which is helpful if you have a diverse customer base. For online stores, Tidio makes it simple to provide order updates, manage returns, or answer product questions quickly—helping you boost customer loyalty and even close more sales.
Everything is backed by clear analytics so you can see what’s working, spot trends, and improve how your team works over time. Tidio also takes privacy seriously and meets GDPR and CCPA requirements. It’s flexible enough to grow with you, whether you’re just starting out or managing thousands of chats each day.
Many companies have observed impressive results:- KAYA automates 75% of inquiries with Tidio's AI- Cove Smart achieved a 70% increase in self-service resolution with Lyro AI Agent- ADT Security Service boosted sales by 17% using TidioIf you’re looking for a way to make customer support faster, more personal, and easier to manage, check out our marketplace for exclusive deals and find the best fit for your business today!
Eligibility
- Non-paying customers only
Features
Help desk and ticketing
Tidio’s help desk tools help you keep track of support requests from start to finish. Agents can leave notes for each other, set response time goals, and check how satisfied customers are after an issue is resolved.
Multichannel inbox
All your customer messages, from your website chat, email, Facebook Messenger, Instagram, or WhatsApp, land in one organized inbox. This keeps things from slipping through the cracks and helps your team reply faster.
AI-powered Lyro Agent
The Lyro AI Agent can take care of a large chunk of everyday questions for up—up to 67% of chats and messages—so your team can focus on issues that need a personal touch. It works across chat, email, and social channels, and handles conversations in 12 languages.
Customizable chatbots
You can build chatbots to handle common questions, collect leads, or guide people through your products and services. These bots can be as simple or advanced as you need, saving your team time while still feeling helpful to customers.
Live chat widget
Tidio’s live chat widget makes it easy to talk with visitors while they’re browsing your site. You can answer questions right away, help them find what they need, and build trust that often turns into sales.
Analytics and reporting
With Tidio’s reporting features, you get a clear look at how your team and chatbots are performing. Track trends, spot areas for improvement, and use real data to keep your customer service running smoothly.
Multilingual support
Tidio can support conversations in 12 different languages, so you can serve customers whenever they are without losing that personal touch. It’s a great way to make your business more accessible to a global audience.
Integrations and automation
Tidio works well with popular CRMs, ecommerce platforms, and other tools. There are over 120 integrations in total, including Shopify, HubSpot, and Mailchimp. You can also set up automation flows that take care of repetitive tasks like sending follow-up emails or tagging conversations.If you don’t want to switch your entire support system - you can install Lyro - AI Agent on top of your Zendesk or Salesfors helpdesk system.
Typical Pricing
- Plus$749// month
- Growth$59// month
- Starter$29// month
- FreeFree