Gorgias
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About Gorgias
Selling a product to a customer is only the first step. Indeed, it is just as important if not more important to satisfy the customer in the long term and to keep him loyal. In fact, building customer loyalty costs your company 5 times less than prospecting!
With the Gorgias online platform, you simplify the life of your agents while significantly improving customer service performance. Automated support saves valuable time by automating repetitive and low value-added tasks. Your employees are less stressed and have more time to spend on what really matters: advising and reassuring customers.
In addition, the great thing about the software is that it turns your customer support into a profit center. Turning visitors into customers, interacting with customers before they visit your website or unlocking sales via direct chat, text and social media are just some of the advantages the platform offers.
Gorgias has also been designed specifically for online business from the start. For this reason, all industry platforms such as Shopify, ShopifyPlus and Magento work perfectly with this customer support tool.
Industry experts have given Gorgias numerous awards for its performance. For example, in 2022, this SaaS-based tool was celebrated in the categories of Best Results, Best Usability, Leader, Momentum Leader and Most Implementable.
Moreover, many companies have observed impressive results:- 10 times growth in two years for Bokksu;- 120 tickets managed per day and per agent for Darn Good Yarn;- A 68% decrease in resolution time for Marine Layer.
These figures demonstrate the relevance of this software solution to help companies in their in-depth optimization of their customer support.
Eligibility
- New customers only
Features
Provide your customers with quality answers
Improve customer support by centralizing all your support tickets in one place. Your agents have access to all essential data during the exchange. They can modify orders, subscriptions and refunds without leaving support.
Benefit from numerous integrations
Don’t change your work habits. Gorgias connects very easily with all the tools necessary for your online business, including Shopify or Magento, but also Instagram, Facebook, Aircall, Autopilot or BigCommerce.
Turn customer support into a profit center
Give your customers a personalized experience, answer product questions in your publications, and engage with them on social media to dramatically increase the effectiveness of your overall marketing strategy.
Automate your customer support
Gorgias allows you to create custom rules and automated responses, which saves you and your agents a lot of time. Instead of answering repetitive tickets, your team can focus on providing high-quality answers to complex questions.
Accelerate request handling
Your customer service becomes faster with Gorgias. By optimizing all processes related to ticket management and collaboration between different team members, you can respond to customers with unparalleled responsiveness.
Simplify your agents’ work
Leverage business process automation to save agents time and improve their working conditions. Copy and paste FAQs or close tickets in a matter of moments. Your agents can then focus on the customer.
Analyze and optimize your customer support performance
With Gorgias, you get access to detailed analytics on your support performance, such as response time, resolution time, and customer satisfaction scores. This allows you to identify areas for improvement and optimize your support strategy accordingly.
Provide personalized experiences to your customers
Gorgias integrates with your e-commerce platform and social media channels to give you all the information you need about your customers. With this data, you can provide personalized support and even upsell products to increase your revenue.
Typical Pricing
- Starter$10// month
- Basic$50// month
- Pro$300// month
- Advanced$750// month
- EnterpriseFree