Freshdesk
14 days free
Save up to $20
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About Freshdesk
The Freshdesk customer service platform is all about collaborative working. It enables you to improve your customer care while facilitating the work of your employees.
This cloud-based software tool centralizes all the features you need to optimize your customer service. Using this Help Desk solution, you can manage tickets from all the channels used by your startup. Freshdesk’s strength lies in its unified, collaborative inbox. All agents can access the various customer requests, which are prioritized and categorized.
Your business can move up a gear thanks to the highly relevant functions that complement ticket handling. In particular, automated workflows enable your agents to save time and concentrate on high value-added tasks. Tickets are sorted as soon as they arrive on the platform. What’s more, automatic alerts and a chatbot help to speed up the handling of requests.
To improve your customer service over time, you can rely on the comprehensive analytical reports offered by the Freshdesk tool. An attractive, ergonomic dashboard displays all the key performance indicators you need. You can then monitor team performance and identify areas for improvement to optimize your business practices and processes.
More than 60,000 companies, including Decathlon, Bridgeston and Pearson, rely on Freshdesk to effectively manage their customer service.
Secret offers you a promotional coupon to take advantage of the benefits of the Freshdesk SaaS platform while making valuable savings.
Eligibility
- New customers only
Features
Opt for multi-channel support
Handle customer inquiries from email, phone, social media, and web chat, all unified under Freshdesk for a seamless support experience.
Optimize ticket management
Manage tickets received from different platforms in a single inbox. For greater efficiency, your teams can predefine responses and automate different actions on received tickets.
Enhance customer satisfaction
Leverage integrated surveys to gauge customer satisfaction post-resolution, ensuring continuous service improvement.
Give users autonomy
With Freshdesk chatbots and widgets, your users can get the help they need at any time. Pop-ups are also available to instantly offer the right solutions to your users.
Ensure team collaboration
Tickets can be shared within the team to allow collaboration on issue resolution. Assign different tickets to certain agents, or let Freshdesk handle this: depending on their workload, skills, etc.
Centralize knowledge base
Store FAQs, resolution tips, and product details in a structured knowledge base, facilitating quicker problem-solving for both agents and customers.
Strengthen data security
Customize your SSL certificates to secure your domain or URL. Create secure access for your agents from anywhere, using their IP and single sign-on scripts.
Access customized performance reports
Track your performance with customized reports on your teams and agents. Schedule a recurring delivery date to receive reports directly to your inbox.
Typical Pricing
- FreeFree
- Growth$18// user / month
- Enterprise$95// user / month
- Pro$59// user / month