Webscribble: Webjobs: PROBLEMS: Buyer Beware!

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Just for the record, they did do an installation of their script onto my account. As part of their installation process, THEY created a password for the admin account (which is not what the FTP account information is - I have the ticket number and email that shows the account they created) which is what I had missplaced and thus created the request asking how to retrieve the admin password. Now, in hind sight, they never told me how to get it, but rather opted “not to waste time”.

Further to this, the FTP details from the server they installed on (a cheap hosting account) was different from my production server, and the FTP information was totally different thus my questioning them about their backdoor (I had created a mirror image from dev to prod).

I don’t have this script installed anymore, but if anybody has it installed, could you check your (I think it was smartway directory) and in there check for a conf subdirectory - I believe that is where they have ALL your information stored in the XML files. Why else, I ponder, would they mandate you (at least they used too) to tell them where this directory is?

It is simply wrong for Webscribble to claim that they don’t (or didn’t) have a backdoor. Just reading their EU agreement stipulates what damage they can do to your site.

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I guess no response from Webscribble. When there is evidence… The truth always prevails.

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Sitepoint - Thank you for giving this thread airtime over the years.

Webscribble - Thank you for airing Your side of YOUR story

Ladies and Gentlemen.

Thank you for participating in and\or monitoring this thread about my experiance and other users experiance with Webscribble. There are lessons to be learnt out of this journey. A journey that started with Webscribble a long time ago.

Webscribble really took advantage, and based on Webscribbles business practices, and lack of Webscribbles acknowledgement continue to - I don’t want to use the term Webscribble rape - take advantage of their customers.

Nobody should be treated the way that they Webscribble treated us, and just by virtue of Webscribles “End User Agreement”. There are laws in the United States that protect End Users from companies like Webscribble; but I digress.

Having never being able to use the Webscribble script because of all the bugs that have been documented here, and on Webscribbles support forum, and having found out how untrustworty Webscribble is\was, I can honestly say that I am happy that Webscribble opted to respond. And I have been made whole.

Because of this thread, a search on Google, for Webscribble places this thread about Webscribble bad customer care right after Webscribble’s corporate site. If one person can save their hundreds of hard earned money, and more importantly, if Buyers can be made aware of the likes of Webscribble, then this thread about Webscribble has served its purpose.

For Webscribble webjobs - Jamit is a better and cheaper alternative. I will not comment on any of their other products, since this is issue with Webscribble is strictly Webjobs.

I have presented my story, my facts, continued evidence about Webscribble.

Webscribble Buyers, Prospective Buyers, Clients… You have been warned. Read this thread. Most importantly read Webscribbles End Users Agreement - which you were probably never provided with - but can be seen here: Software License Agreement - I have documented email communication, and live chat communication, from them about their EU agreement that will surprise many.

Before you buy, be proactive and do a screen capture of the entire site; lest you become a victim of Webscribbles circumstances.

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Ok, I think both sides of this argument have been expressed ad nauseum. :wink:

Thread closed.