A site that I have visited for years recently underwent an “upgrade” - all of a sudden the site was unavailable to me, I ran a webpage test and I could see that the site was unavailable from New zealand, Australia, Hong Kong (and who knows where else) but was available from the US and UK for example. I contacted the site owner who was very concerned about this because they have a store on the site that ships to the countries the site is unavailable in.
The site owner is very “untechnical” and went to their host who said the following:
I just got out of a meeting with our Operation department as well as with our Chief Security Officer. Regarding your particular issue with users not being able to access your website from certain countries, we do in fact block traffic from certain countries that have high malicious activity. This is standard practice with most hosting providers as it protects customers from receiving ongoing and deliberate malicious attacks to their website. Our firewall blocks all activity from these IP addresses.
188.8.131.52 - 184.108.40.206
220.127.116.11 - 18.104.22.168
22.214.171.124 - 126.96.36.199
188.8.131.52 - 184.108.40.206
220.127.116.11 - 18.104.22.168
If the particular user can provide us their IP address, we will consider unblocking it.
Now…my ip is dynamic so what would be the point of unblocking it and what about everyone else blocked? I am currently in New Zealand which I don’t believe is a country with high malicious activity and I have never experienced this before - I think this situation is ridiculous and their site is not accessible by a significant customer base so they are loosing out because a host has made an arbitary decision that they were not aware of.
Is this a resonable action by the host?
Any advice would be appreciated.