I am interested in hearing horror stories from others when hiring a web designer, or having to deal with a host. I have several, so I’ll get the ball rolling…
I had over 100 hosting accounts setup on a reseller hosting account, and was with this company for 7 years. All of a sudden, they started having MAJOR service (both technical and support) issues. Sites would go down, and the main support guy would actually become angry with me for pestering him about getting them up. Eventually, he became unresponsive. It was a massive nightmare. Clients were calling all the time, and I had absolutely nowhere to turn to get them up. It was/is my livelihood. So scary!
I ended up hiring a company to switch my entire account to another company. It took 3-4 weeks for the migration, and $1500 or so, but after a year and a half being with them, I must say I am happy as a clam!