Paysystems totally down

Why Paysystems did not migrate all the IBA and IMA to the new system?
They cause me a bad reputation and loosing money plus customers. :frowning: :frowning: :frowning:

Do you know what they doing? Any guest?

Stupid question, but what is this “new system” of which you speak? (It would be nice if was changed to reflect what it now offers and doesn’t offer - or at least a press release!)

You did get the documents to fill out and sign and fax back, right!!! They migrated to the new system. If you arn’t on it, you got dumped. As the E-mail says…

As we valued your business, we pursued all possible alternative processing options for our merchants and had implemented a transition plan to migrate all of our qualified merchants from a myPaySystems IBA to their own merchant accounts.

Even if you sent them the documents you could of still ended up dumped!

I was also completely screwed by Paysystems. I faxed them the contract, then they claimed something was missing, then something else was missing. I submitted the paperwork 4 times!!! They must have been doing this so people couldnt be moved to the “new platform.” Does it even exist? I think they are going bankrupt bc one of their reps I spoke with today seemed to think it was a possibility. I read in another thread on this website that they gave the same runaround about “missing” pages to another merchant. They have been screwing around with me for the past month. Has anyone received a payment since July 8? That is the last one I received. I am completely appalled by their lack of communication, outright lies, and poor business practices. My attorney is contacting their legal dept tomorrow.

:::I read in another thread on this website that they gave the same runaround about “missing” pages to another merchant.

That was me and last week they asked me to send them the contract AGAIN for other missing info!!! Twice I sent them the info to there NY address and it looked like they didn’t even get it!!

They got crummy communication skills and I can’t even get in there chat room right now!!! It gets to your turn almost, about #2 or 3 in line, and then they bump you down to about 11th place in line! (This is the first time I’ve ever seen the chat so buzy that you had to ‘wait in line.’)


As we valued your business, we pursued all possible alternative processing options for our merchants and had implemented a transition plan to migrate all of our qualified merchants from a myPaySystems IBA to their own merchant accounts.

Some of us wouldnt have received an email to switch / upgrade to your own merchant account, because we’re not located in the US. Only US residents / businesses can have merchant accounts with PaySystems.

What the above quote DOES say however, is “we knew something could go wrong” but we’ll only tell you if you stay as our customer.

I see. Well, that explains it. I personally find it rather ironic, seeing as they are based in Canada, like me. Although in absolute distance, much of the USA is closer…

Reading all this and earlier threads as well i’m just wondering whether there are cc-processors
you can rely on on the long rung at all ???

True merchant account providers are very reliable.

Scary thing - I did put a message in another forum on Firday that things would be changing rather quickly - I just did not think this quickly.

If you are in the U.S. - you have a lot of options avaiable to you. And in the UK you do as well. It will be other parts of the world that are going to be difficult.

My other worry now - will actually Paysystems be able to recover from this? Will the merchants actually trust Paysystems processor

Needless to say current (or should I say former) paysystems customers will be saying quite a bit of negative things about them for quite some time. With their being so much competition out there this can only hurt them a ton. I mean if they’re going to try to compete for true merchant accounts and don’t have competitive rates and they have a bad rep…they’re screwed.

paysystems sucks ***
they from the same city i am from, and those guys are crooked as hell, its all a scam that place, i know ppl who work there and they tell me themselves to not get a merchant account with them since they all lost, what a useless company im glad i went with Worldpay even tho its more expensive

Actually picked up an interesting tidbit from a co-worker this morning. Apparently Visa and MasterCard are cranking down on non-compliant processors. The FTC recently just smited a company called Certified Merchant Services (stay away from them) for being less then honest and as a result V and MC are on a clean up kick. I wonder if PaySystems was cut loose by their acquirer for being less then an honest deal?

Well with the 9/11 report coming out - there will be a lot of crackdowns. People might not think that it has to do with one or the other but sooner or later - it does. The money will be followed carefuly. And those who are not in compliance as stymiee mentioned, will be hit hard. True, the FBI, CIA, etc are only in the U.S. but remember they have alliances everywhere & most people want to cooperate

If it is something you have not read, I suggest you do so. The U.S. banks are going to be hit hard:

The embassy bombings of 1998 had focused attention on al Qaeda’s finances. One result had been the creation of an NSC-led interagency committee on terrorist financing. On its recommendation, the President had designated Bin Ladin and al Qaeda as subject to sanctions under the International Emergency Economic Powers Act. This gave the Treasury Department’s Office of Foreign Assets Control (OFAC) the ability to search for and freeze any Bin Ladin or al Qaeda assets that reached the U.S. financial system. But since OFAC had little information to go on, few funds were frozen.79
In July 1999, the President applied the same designation to the Taliban for harboring Bin Ladin. Here,OFAC had more success. It blocked more than $34 million in Taliban assets held in U.S. banks. Another $215 million in gold and $2 million in demand deposits, all belonging to the Afghan central bank and held by the Federal Reserve Bank of New York, were also frozen.80 After October 1999, when the State Department formally designated al Qaeda a “foreign terrorist organization,” it became the duty of U.S. banks to block its transactions and seize its funds.81 Neither this designation nor UN sanctions had much additional practical effect; the sanctions were easily circumvented, and there were no multilateral mechanisms to ensure that other countries’ financial systems were not used as conduits for terrorist funding.82

  1. Executive Order 13099 (Aug. 20, 1998); Rick Newcomb interview (Feb. 4, 2004); Robert McBride interview (Nov. 19–20, 2003); NSC memo, Kurtz to Berger, June 28, 2000. OFAC did freeze accounts belonging to Salah Idris, the owner of the al Shifa facility bombed in response to the East Africa embassy bombings. Idris filed suit against his bank and OFAC. OFAC subsequently authorized the unfreezing of those accounts. James Risen, “To Bomb Sudan Plant, or Not: A Year Later, Debates Rankle,” New York Times, Oct. 27, 1999, p.A1. The inability to freeze funds is attributed in part to a lack of intelligence on the location of Bin Ladin’s money, OFAC’s reluctance or inability to rely on what classified information there may have been, and Bin Ladin’s transfer of assets into the hands of trusted third parties or out of the formal financial system by 1998. Even if OFAC had received better intelligence from the intelligence community, it would have been powerless to stop the bulk of the problem. Al Qaeda money flows depended on an informal network of hawalas and Islamic institutions moving money from Gulf supporters to Afghanistan. These funds would not therefore have touched the U.S. formal financial system. OFAC’s authorities are only against U.S. persons, financial institutions, and businesses. Frank G. and Mary S. briefing
    (July 15, 2003); Rick Newcomb interview (Feb. 4, 2003). 80. Executive Order 13129;Treasury memo, Newcomb to Johnson,” Blocking of Taliban-Controlled Assets,” undated (probably Oct. 18, 1999).
  2. DOS cable, State 184471, Sept. 30, 1999; 18 U.S.C. § 2339B.
  3. The Financial Action Task Force, a multilateral government organization dedicated to standard setting, focused on money laundering, particularly as it related to crimes such as drug trafficking and large-scale fraud that involved vast amounts of illegally procured money. Although the UN General Assembly adopted the International Convention for the Suppression of Financing Terrorism in December 1999, the convention did not enter into force until April 2002.

So with this report being issued publicly, I suspect things will be changing once again.

There are already rules & regulations in place for banks (NACHA) that are making it more difficult (as some have already seen) to open up a U.S. bank account. I have a feeling that more limitations will come down on Paypal & a few other third party processors.

I am sure you have read articles about how Paypal was charged with breaking the Patriot Act.

Although one recommendation:

Expect less from trying to dry up terrorist money and more from following the money for intelligence, as a tool to hunt terrorists, under-stand their networks, and disrupt their operations.

is quite interesting. They at least realize that they cannot stop the funding. So I can imagine that Paypal and a few others will be under more scrutiny as the terrorist groups learn how to circumvent the rules & regulations again.

Maybe a bit more than you wanted to know? Sorry, (a little background) yes I was in the Air Force & served during Desert Shield / Storm.

Well as far as Protx - that’s just a gateway I think. You still need a processor.

What type of volume lerxtjr?

They never sent me any notification re changing to new account, nor any communication re my IBA account being closed - funny that as they have my correct contact details. I suggest that they just dumped the smaller accounts.

Any larger merchants using Paysystems should take note of their appalling customer service and leave paysystems as sonn as possible before they get screwed as well.

HAve you noticed that their letter says “your funds MAY be released in the normal course” - not will be released - the tossers are planning on holding on to all IBA account balances and holdbacks - joint civil action anyone?

I’m on the “new system” but am ditching as quickly as possible. I did all the paperwork, faxed it, got the “incomplete” notices, and then talked to a single person on 4 separate phone calls that helped me get everything finalized. It was a painful process but the system is still working for me. But, I’m STILL dumping it for fear that they’re going to get the biggest lawsuit the Internet has seen yet! So, if it works now, I’ll bet it won’t in a few weeks.

Also to report, I have a nonprofit client that was only making $50 dollars a month through their web site and they never got migrated over…even though they did everything right paperwork-wise. This is definitely a weeding-out process for them to keep only clients that are making them good money.

So, here’s my question. For those of us that DID get to the point where we have our own visa/mc/discover/amex accounts, what other processor gateway can we use to process to those same merchant accounts? Something other than I hope at $30+ a month and $200+ setup? By processor gateway, I’m specifically referring to the process that authorizes the transaction and sticks the money in your bank account. Any ideas?

Thanks in advance.

Uk best choices -

Protx £0 setup & £20 per month or
Secpay £50 setup & £10 per month

Unless anyone knows different

One of my sites is just a start-up so paysystems was perfect for seeing if my product would even fly or not. So, I guess I’m looking for something that would handle low volume sales, like up to $500 a month or so.