I don't know what command R means. I have Reader, not the full version of adobe.
In ANY version, Comm-R SHOWS RULERS. You can then see what the ACTUAL size of the document is ( there are other ways of checking size but this is the laziest and least technical ) . If you had seen that the size was any other than the FINISHED SIZE expected, then you would been able to ascertain where the scaling error was. For example it the rulers showed it was 4.25"x 5.5" then you would be able to know that she had done the design to 1/2 scale. ( quick solution, print scaled 200%, centered, letter paper, orientation portrait)
Under paper orientation it just says "portrait"
Under Paper size it does say Letter
Portrait is the TALL way ( 8.5 X11) . If the design is wide (11 X8.5) and Acrobat is auto scaling, you might get the error described ( since it's trying to fit 11" width into 8" width )
Not sure what you mean, all looks fine in there.
Someone else is looking at the INDD file & I think he said it was set to A4, but I'm not sure if he's correct.
And that what I was suggesting that she may have output the design to the wrong size paper ( So the design IS RIGHT, but her paper size is wrong; she putting it in A4 and you needing to print on Letter).
You'd think the person would know what they are doing if they decide to use such a complex piece of software.
The stress I had to go thru b/c I needed this as it was very important is nuts. 2 hours I spent trying to get her to fix the problem with her claiming there was nothing to fix.
The only way I got it printed out was b/c she finally realized maybe she should send me a version that can open in a browser.
Yes that would be way more than headache inducing. One thing that benefit both parties is to indicate what your software requirements are. It's industry standard to do PRINT layout on either In Design, Quark or Illustrator.. WORST CASE Photoshop ( files would be huge), Powerpoint /Word layout are ... insanely rare as neither program is good for actually mass printing.
Oh I just looked at where you are from I used to live there from ages 6-10 small world.
great now I have that song stuck in my head