GoDaddy, Google and Shopify - The 404 www

Hosting
1

Hello!

I hope my title was sufficiently intriguing, because I’ve been trying to solve an intriguing challenge.

A friend of mine runs a Shopify page and wanted to give it a proper domain name (instead of http://companyname.shopify.com). She’d already registered her domain through Google Apps because she uses her Google Apps account for email and all sorts of other things for her business, and wanted to keep things all in the same place.

As I started going through her Google account, trying to figure out how to point her domain to Shopify, I discovered that Google actually just acts as an agent for GoDaddy.

Logging into GoDaddy, and following the advice on Shopify’s website, I modified her Zone File’s A Record to Shopify’s IP address (rather than editing the Name Servers as I’m used to doing when setting up websites that aren’t my own) so that her mail and other Google services would still work the same as she’s used to.

It worked… kind of.

http://companyname.com works perfectly fine, and points to her Shopify page. But for some odd reason, http://www.companyname.com produces a Google-branded 404 error.

I’m a little confused by this; Shouldn’t it at least be a 404 error on Shopify?

After leaving a few days for propagation and this error still occurring, I’m ready to contact customer support. No idea which customer support though, and that’s my real question. Would it be Google, GoDaddy or Shopify that’s the culprit?

Thanks for reading my long-winded question!

Looking out for your suggestions!

2

I’ve done something similar pointing a domain to hostgator. I’ve added three A records:

Name  	Type    Value
@       A       xxx.xxx.xxx.xxx
www     A       xxx.xxx.xxx.xxx
*       A       xxx.xxx.xxx.xxx

I don’t remember why I needed all three, but it works fine with all third level domains.

PS. I don’t have my domain on GoDaddy, but maybe A records work the same everywhere :wink:

3

[QUOTE=guido2004;5592266

Name  	Type    Value
@       A       xxx.xxx.xxx.xxx
www     A       xxx.xxx.xxx.xxx
*       A       xxx.xxx.xxx.xxx

[/QUOTE]

Thanks, I’ll see if I could create those missing ones.

4

Thanks, it worked!

5