I posted an entry here previously - http://www.sitepoint.com/forums/showthread.php?t=669380. In that post i mentioned about how my client paid very expensively for a webhosting package that does not include mysql.
Well, after thorough investigation, i found out that my client has been duped by his own webhosting company. Using the invoice that my client have forwarded me, i made a cross reference of the details from his invoice and the webhosting plan offered in that webhosting’s co. website.
This is what i found out in my client’s webhost website price plan - my client pay RM360 (USD113, USD1=Malaysian Ringgit 3.2) for a 30GB webspace, 1 domain allowance with 10MB MySQL+phpmyadmin+apache+other basic stuff included.
However in contrary, his invoice stated that, he paid the same price, RM360 for only 4GB space (26GB short from the one stated in their website!), 1 domain allowance with NO mysql+phpmyadmin+apache. When i rechecked this plan (the one from invoice) in the website, this plan does not exist!
I am not sure if you guys would do this, i have taken my client’s position to argue with his webhosting tech support on his behalf on why mysql is not included when they should as he has paid for it. I lambasted the tech support for running a shady and unscrupulous business. The tech support ‘promised’ to refer to the sales dept after i busted his wrongdoings. the outcome is, they ignored me totally after that, even after firing 2 emails the next 24 hrs since they got busted.
since my proposal stated that there is the need to migrate his 90’s static website to a CMS, i must get the database component installed no matter what. i brought this up together with my findings of how poor the webhost was rated by the public to my client and also some suggestions of how to solve this problem.
my client replied that he couldnt grab 50% of what i said because its too technical for him to digest but he thanked me nonetheless for informing him his webhost’s misconduct. as i suggested, he dont mind paying another extra for a new webhosting and asked me to move on instead of arguing with his webhost.
When i thought that I was really close to seeing the light, i had another issue bothering me. what if his current webhost refuse to transfer the domain name to the new webhost as a retribution for blowing their cover?? Wouldnt that be a disaster since the domain name bears the name of my client’s business name?
also, since my client is not tech-savvy, should i purchase the new webhosting with his credit card details? Is that practice alright? Or should i guide him in doing so with him keying the credit card details on his own? i was tad worried if he dont understand my instructions well and make mistakes such as registering with the wrong price plan.
i did not want to bug him further to avoid him having this impression of me being incompetent.
what will you do if you are in this situation like me?