Connection to remote gateway times out

This is more of a networking issue, but not sure where to post this.

Hi guys,
We have an sms gateway, that connects to a remote server in india. However the network times out when u run a tracert or during high traffic times.

Both the company in india and our hosts in the UK say it has nothing to do with them, I also cant ping or run a tracert from anywhere in the UK.

see this http://2naira.com/11.jpg

What can be done to rectify this ?
thanks
Ehi

The ping and tracert not working probably has more to do with the firewall on the server than anything–most hosts don’t pass ICMP through for good reason.

By networking setup I mean look into some sort of dedicated connection with garunteed quality of service.

I’d guess the big question is “does your app have poor/slow response times?” Or is this just as question about why you can’t tracert?

we cant move close to the host, they are in india and i am in the UK.

networking setup ? how ?

i cant run a tracert from either home, server or office or even in my friends house.

Am wondering if there is any other thing i could do ???

Move the remote server closer or get a better networking setup.