Hi there,
I started a contract with 1&1 on Friday for a .net domain and 12 months basic web hosting.
I had carefully read the terms and conditions before ordering, on my phone. However, when I received the order confirmation email I noticed that rather prominently displayed at the top was a warning that you must be 18 to use their services. I had not noticed this in the terms and conditions I read online, and further inspection shows that it is covered in point 8.16 - although the online T&Cs appear different to the attached PDF on the order confirmation. In any case, I am only 15 and started the package to host a new site of mine.
Therefore, I went to cancel.1&1.co.uk and cancelled the package. However, you have to confirm this over the phone and they are not open until Monday. I have cancelled PayPal authorisation for 1&1 too. Today, however, I have received my first invoice from 1&1 for the first three months of hosting, plus the domain, totalling £15.55 payable including VAT.
Now I am unsure of what to do. Legally, I shouldn’t even have the contract and I suppose it is my fault that I got into it although I will maintain that the age requirement is much less visible on the terms and conditions online than on the PDF with the order confirmation. What will 1&1 staff say to me when I eventually phone up to confirm the cancellation?
I have also read horror stories about leaving 1&1. It looks like I should be able to get out of the hosting under the 30 day money back guarantee; will I still need to pay for the domain? What I really want is to have the whole thing cancelled and receive no more invoices - or contact really - from 1&1.
Any advice appreciated.