And I don't deny that they are good, however I was playing Devil's Advocate and voicing a legitimate concern.
I think CallRuby would be great as a "switchboard", but maybe not so much as a "Customer Service" line, unless you have the big bucks to pay. (I know when I call companies I can easily spend hours on the phone asking questions!!!)
If I got an 800 # and a service like this, I would want them for...
1.) Accepting registration for upcoming Events
2.) Answering questions about Registering Online or by Phone for those leery of my new company
I would NOT want them to be there to talk about life, or the origins of my company, or to discuss things people can look up themselves on my website (unless I was paying like $20/hour versus $219/hour).
Does anyone else have experience in this area and know of a more affordable, yet professional Call Center option??