Business Analyst

Business Analyst Location : UK Remote Warehouse Management System/Supply Chain Software Package : £45,000 - £55,000 Benefits We are working on behalf of a scaling warehouse management system vendor dedicated to providing innovative solutions that help businesses optimize their operations. As they continue to grow, they are seeking a talented Business Analyst to join their dynamic team. Job Description: As a Business Analyst, you will be the key liaison between clients and the development team, focusing on gathering requirements and ensuring the successful implementation of solutions. Your role will involve client-facing responsibilities, including account management, operational requirements, and change management, while working closely with developers to deliver end-to-end solutions. Key Responsibilities: Requirements Gathering: Collaborate with clients to gather and document operational and development requirements clearly and concisely. Account Management: Serve as the primary point of contact for clients, managing relationships and understanding their needs. Change Management: Identify and document change requirements, ensuring smooth transitions and implementations. Implementation Support: Assist in the implementation of solutions, including creating process flows and project plans for end-to-end delivery. Functional Design: Develop functional design documents, including design elements and integration requirements. Client Training: Conduct training sessions for clients to ensure they understand and can effectively use the software. Software Demonstration: Prepare and execute software demonstrations to showcase solutions to clients. Quality Control: Monitor and ensure adherence to query SLAs, performing testing and quality checks before delivery. Project Management: Utilize tools like Jira to track project progress and manage tasks effectively. Pre and Post-Sales Support : Provide support during the sales process and after implementation to address any client queries or issues. Continuous Improvement: Actively seek feedback from clients and team members to improve processes and solutions. Collaboration: Work closely with developers, ensuring that requirements are understood and met throughout the development lifecycle. Qualifications: Proven experience with warehouse management systems and client-facing roles. Proficient in Microsoft Office and project management tools (e.g., Jira). Strong ability to communicate complex ideas clearly and effectively. Self-driven, motivated, and productive with a tenacious approach to task completion. Familiarity with Agile software development methodologies is a plus.