IT Service Desk Manager

IT Service Desk Manager - IT Support - Team Lead - Insurance - London - Hybrid - Up to £90,000 I am currently working with a Leading Lloyd's Syndicate who are looking for a IT Service Desk Manager to oversee an manage the day-to-day running of the IT Service Desk. This position is paying up to £90,000 and would be based in the office 2/3 days per week in Central London. Responsibilities: Continuous development and improvement of IT Service Desk through proactive oversight and automation for the below: Service Desk Performance, MI reporting, Incident and Request fulfilment Identify and Access Management User hardware provisioning and Software Installs Asset tracking Licence management and ECU (End User Computing) Documentation management, such as: Policy ownership and process writing Procedure creations User training documentation and IT Inductions Other responsibilities include: Supplier management Resource Management Team Management including team meetings, 1 to 1s, objective and performance management, rota etc. Oversight of the daily checks Ensuring effective IT support, both at the office and Lloyd’s Oversee and manage PC updates, rollouts, hardware refreshes etc. Skills and Experience: Proven experience in a similar role ideally within Insurance/Lloyd's market. Strong understanding and experience with Windows 11, Office, Azure Entra, Azure Admin, Teams Admin, Exchange, SharePoint, Citrix, and printing technology. Previous management/leadership experience. Good experience undertaking backups and restores. Strong interpersonal, verbal and written communication skills. Ability to produce documentation (user guides, technical support docs) to a high standard. Knowledge of implementing new practices and suggesting new ways of working to improve efficiencies. Experience working in a fast-paced environment. Strong analytical and problem-solving skills. Excellent attention to detail and a desire to achieve a high quality standard of work. Comfortable communicating across all areas of the organisation and including dealing with senior stakeholders. If you would be interested in discussing this opportunity further please apply now