Risk Manager

Key Responsibilities: Client and Business Management: Oversee Service Level Agreements (SLAs) and metrics as agreed with the client, ensuring alignment with business objectives. Governance and Reporting: Lead monthly and quarterly governance calls, presenting process performance metrics to clients and stakeholders. Audit and Compliance: Ensure adherence to business controls to facilitate successful client audits. Client Communication: Engage regularly with clients to discuss operational issues, Critical to Quality (CTQ) delivery, and build strong customer relationships. Issue Resolution: Proactively manage customer relationships by attending calls, meetings, and addressing issues to prevent surprises. Escalation Management: Resolve customer escalations and issues efficiently. Performance Reporting: Prepare and communicate process performance metrics to relevant stakeholders. Customer Feedback: Analyze customer feedback at regular intervals and implement improvements to enhance satisfaction. Strategic Planning: Engage in forward planning for process delivery, resource management, and client engagement. Cost Optimization: Identify and optimize key cost drivers to improve efficiency. Service Improvement: Innovate in service delivery to meet customer needs and enhance the value of existing services. Best Practices Adoption: Implement industry best practices and recommend customized client solutions, particularly in procurement. Team Performance: Guide the team to meet service levels, productivity, and quality targets within established guidelines. Control Management: Ensure Key Procedural Controls (KPCs) are implemented and effective. Audit Review: Review audit findings and implement corrective actions as needed. Process Improvement: Identify and drive productivity enhancements, automation opportunities, and value-added services for clients. Robotics Implementation: Identify opportunities for robotics integration and contribute to "Change the Bank" (CTB) initiatives. Capacity Planning: Design and execute capacity planning and process scoping. Essential Skills: Third-Party Risk Management (TPRM): Proven experience in TPRM, with a clear understanding of risks and onboarding processes for third parties. Regulatory Knowledge: Familiarity with PRA, EBA regulations, and other relevant factors in vendor and contractor management. TPRM Applications: Proficiency in using KY3P or similar third-party risk management tools. Outsourcing Agreements: Strong understanding of outsourcing agreements, legal checklists, and related documentation. Risk Identification: Ability to identify potential risks in third-party onboarding as per the firm's risk policy. Procurement Expertise: Experience in procurement processes is advantageous. Audit Interaction: Experience interacting with auditors, explaining process flows, providing required documentation, and conducting process walkthroughs. Benchmarking: Ability to benchmark client Procure-to-Pay metrics against industry standards and suggest improvements. Regulatory Reporting: Interpret ongoing regulatory changes and assess their impact on reporting requirements.