3rd Line Application Support Specialist

About the Role Provide top-notch technical support to your peers and be the go-to expert in the team Work closely with both local and central Support teams ensuring we hit our project milestones and SLAs Anticipate workload activities and keep everything running smoothly Join the Major Incident Response Team and be ready to save the day whenever needed Be the point of escalation for technical issues raised by customers frontline analysts and support colleagues Provide out-of-hours on-call support and be flexible with your working hours when the situation demands it Key Responsibilities Become a mentor and guide new starters ensuring they’re equipped to tackle their roles with confidence whether during regular hours or on-call adventures. Be part of an elite team ready to jump in and save the day during on-call shifts or after-hours missions Play a crucial role in building new customer environments mastering the art of creating key components without breaking a sweat Own specific areas like shipping queries, factory issues, or scripting and become the team's trusted expert Collaborate with external partners to ensure new software versions align perfectly with our support needs Step into the shoes of the Senior Agent delivering engaging weekly knowledge transfer sessions that make learning a joy for everyone Essential Skills Experience in containerisation technologies including Docker Experience in Linux operating systems such as Debian and Ubuntu Experienced knowledge of web servers such as IIS, Apache, and Nginx Experience in Ansible Experienced knowledge of querying databases such as Microsoft SQL, MariaDB, MySQL, Cassandra Desirable Skills Knowledge of SSL Certificates and virtual server platforms Knowledge of deployment automation Proven 3rd line support experience Knowledge of scripting languages like Bash and PowerShell