UX Researcher

Are you a natural problem solver with a passion for user-centric design based on research and data? Are you a strong communicator, with excellent storytelling skills and a good understanding of stakeholder management? Do you have experience working in a B2B environment? If so, you might be the perfect fit for our team. The Role At Heywood, research is the foundation of everything we do. Our UX team serves as the voice of the user, championing the importance of prioritising user needs. In this role, you will develop research plans by defining key questions and selecting methodologies that align with business objectives, ensuring that insights are relevant and actionable. Design and conduct user research using methods such as surveys, interviews, usability testing, A/B testing, focus groups, and analytics. Using tools like Google Analytics and Hotjar, you will analyse user data to uncover insights about behaviours, needs, and motivations. These findings will guide design decisions and improve user experiences. After gathering research findings, you will create concise, actionable reports to communicate insights and recommendations to stakeholders, including designers, product managers, and developers, driving informed decision-making. Collaboration with the design team is essential for integrating research findings into the design process. You will be working closely with designers, products owners and other stakeholders to create user-centric designs that meet audience needs. You will also continuously look for opportunities to enhance research processes by optimizing methodologies and workflows, contributing to continuous improvement and excellence in UX research. When applying for the role please include a link to your portfolio. About Us Heywood combines a passion for software with Agile methodologies to create modern software and data solutions and services for businesses, pension providers and third parties that help transform how their members and customers manage their lifelong financial journeys. Working for an expanding established market leader, you will have a real voice to influence our evolution. Continued learning and progression is ingrained in our daily life, encouraged through a variety of forums from e-learning subscriptions and a monthly down-tools day (“Hive Day”) and communities of practice for learning and experimentation. Our open culture encourages wide participation and innovation. We also reward our hard work through regular socials, organised by our people. Socials events include fiercely competitive bake-offs, Pride month office parties, sporting events, games nights and much more We are committed to a hybrid working model, combining remote and office-based working. Discover more at https://www.heywood.co.uk/careers