1st line support Engineer

1st Line Support Engineer Newcastle Hybrid About Us: Careers Plus is working with a large managed service provider who is looking for a 1st line support engineer to join their team. Job Description: We’re looking for a 1st Line Support Engineer to be the first point of contact for our clients. You’ll provide technical support, troubleshoot issues, and ensure smooth IT operations. This role is perfect for someone eager to kickstart their IT career with plenty of learning opportunities. Key Responsibilities: Provide first-line technical support via phone, email, and chat. Troubleshoot and resolve basic IT issues. Proficient using latest Microsoft technologies Experienced troubleshooting Microsoft office and Windows Desktops Maintain accurate records of client interactions. Assist with setting up new users and managing access rights. Requirements: Basic IT knowledge and a passion for technology. Strong communication and problem-solving skills. Customer-focused with a can-do attitude. Willingness to learn and grow in the IT field. Please apply if you would like to be considered for the position