Soooooo irritating. Every one makes mistakes. 20 - even 10 years ago someone makes a mistake…They make amends and it is gone. Now those mistakes live with you forever. If you ever flame a small biz for a simple mistake remember that you are single handily taking money out of their pocket. Remember that these people (happen to be real people) need to put food on their kids plates and you are impeding that. If this biz wrongs you seriously and/or with real malice then ok do what you must - I understand. But a simple mistake? One that we all make daily. Deal with it like a man to their face. Don’t cowardly flame them on the web. There is nothing more irritating. I use those “review sites” to highlight an action above and beyond the average. Not to put people out of business. You should do the same. Doing otherwise is the actions of a child.
My faith in humanity has been restored. My pleading apology email has worked and the negative review removed.