Hi. I apologize if I’m posting under the wrong topic.
I’ve updated some prices on order forms for a former a employer; now the forms get a 500 server error when customers try to use them. The only thing I changes was the prices. I didn’t make any changes to the Perl script or the htaccess. I’ve uploaded older forms and checked other forms that I didn’t update and I still get the error message. I’m have no clue why this error pops up.
We’ve had issues with these forms about a year ago. They were originally created several years ago with Matt’s FormMail Perl script. I’m sure the best option would be to start using different forms. However, my former employer doesn’t seem to be ready to make the change. Is there a way to resolve this issue?
Because they’re on a shared server, the web host would not give them access to the error logs. However, they did send some of the error logs. Below is the reply from the web host support. I’ve also included the server error message.
As you are on a Shared server environment we cannot provide the server logs directly to you.
I see a bunch of errors in the Apache error log that are for one of your domains, I’m guessing your Perl script does not have sufficient permissions to run or is erroring in some other way:
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webmaster@clubsupplies.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
The permissions for your script might indeed be invalid. Do you have FTP access to the shared server that would allow to to make sure that the FormMail.pl script has the correct ownership and execution rights?
When you say you “updated some prices”, was this a database change?
I have FTP access to the shared server. The price updates were not data changes. It was just a edit in the html code. I did use Dreamweaver. I don’t know if that makes a difference.
@chele I don’t know what to tell you. If the only changes you made were presentational, it just looks like somehow ownership and/or execution rights on your CGI scripts changed. I suggest find out if those are configured correctly. At this point I don’t see what else could be causing the problem.
At this time I upload everything via Dreamweaver. I apologize for being clueless. Because I don’t work for this company anymore. I help them put every blue moon, so I don’t have daily access to the site.
This company was sold last year. Most of the websites listed on the FormMail.pl page are no longer associated with the company. The original owner has pulled those sites from the hosting. Could that cause a problem with the permissions.