If anyone has any ideas on this I would be eternally grateful as it is taking up soooo much time and is getting really frustrating!
A couple of weeks before Christmas, a client asked us to host their site.
I transferred their domain from Strato to 123-Reg (Strato said I couldn't just change the nameservers, they wouldn't hold any domain they didn't host!).
And I set up a hosting account on our VPS.
All's fine here. I can see the site and check her webmail and connect via FTP. But the client can't always see her site, or get her emails in entourage, or connect via FTP. Sometimes she can but not always.
When she can't see the site, if she pings it, she gets the wrong IP address (I think it's Strato's but I'm not sure).
If she tries to connect via FTP using an IP address rather than the domain, she gets in OK.
She's tried on different computers so it's not a cache issue.
123-reg email and telephone support have promised me they can't see anything wrong on the domain.
And we can't find anything at all out of the ordinary on the server.
If anyone's got any ideas at all I'd love to hear them!
Does anyone think it could be an ISP issue? And if so, what can I do about it?