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Researching UX: User Research
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Preface
Researching UX: User Research
Notice of Rights
Notice of Liability
Trademark Notice
About James Lang
About Emma Howell
About SitePoint
If You Feel Unsure, Then Read On
What We’ll Cover in this Book
The Gist of the Book
Acknowledgments
Conventions Used
Supplementary Materials
1
Begin the Project
Get Started
Tools You Can Use
Summary
Choose an Approach
The Core Concepts
Research Methods
How to Choose Research Methods
Summary
Finding Participants
Who To Recruit
Getting The Right People
Methods of Accessing People
Persuading People to Take Part
Arranging Sessions
Data Protection
Summary
Writing a Discussion Guide
What’s the Discussion Guide For?
Elements of a Discussion Guide
Questions, Tasks, and Activities
How to Write a Discussion Guide
Summary
Set Up Your Sessions
Getting Prepared for Research in the Lab
Getting Prepared for Research in the Field
Getting Prepared For Remote Research
Summary
Running Your Sessions
Roles
Taking Notes
Tools For Recording
The Practicalities of Using Different Devices
Summary
Interviewing
Show Participants How to Help You
Observing vs. Asking
Paying Deep Attention
Starting the Session
How to Ask a Question
How To Get Out Of Trouble
Summary
Analyzing Your Data
Why Bother?
Phases of Analysis
Cherry-picking Analysis Activities
How Much Time Do I Need?
Phase 1: Make a Plan
Phase 2: Absorb the Data
Phase 3: Finding Patterns
Phase 4: Working With Patterns
Phase 5: Creating a Narrative
Analysis as a Team Sport
Summary
Turning Research Into Action
Making Your Research Relevant
Engaging Stakeholders Throughout the Project
Documenting What You’ve Learned
Debrief Session
Summary
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