Erika Hall explains what makes an interaction truly conversational and how to get more comfortable using language in design. From understanding the human interface, to effectively using the power of personality, to getting it all done, you’ll find out how the art of communication can elevate technology.

Conversational Design

Preface

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The Human Interface

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Principles of Conversational Design

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The Principles in Practice

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The Power of Personality

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Getting it Done

To solve new problems in new ways, it helps to look beyond the typical design reading list and get a sense of historical perspective. Here are a few books and articles that address the nature and importance of language as well as what it means to create useful systems for humans.

Resources

Shortened URLs are numbered sequentially; the related long URLs are listed below for reference.

Community Questions