Hello All,
I have come across a situation wherein project delivery needs to postpone.
The reason behind this due to unplanned leaves of resources we are not able to deliver the project.
I have to inform this to client with new scheduled dates.
What will be a best approach to inform client for delay in delivery and a actual reason behind it.
Regards,
Prashant Phate
Hi,
You can just give some technical reason for the delay in project delivery.
This is not a case here. I will have to inform the client the actual reason for delay as the development is done at both side onsite and offshore.
Also I will have to give them the next scheduled dates for delivery.
If I talk about technical reason. Client will be angry as they have an idea about unplanned leaves.
Why don’t you get a subcontractor to fill in?
Either way, depending on the contract, it will cost you money. eg.
Pay who is on leave and pay the subcontractor to deliver on schedule = happy client.
Deliver late offering discount to make up for the money the client will lose due to the delay = maybe not so happy client.
The best advice is to be completely open and honest with the client. Explain the reason for the delay, and the steps you propose to take to deal with it. Above all, be prepared to agree a new delivery date that you can expect to meet.
You say “The reason behind this due to unplanned leaves of resources”. That means absolutely nothing. Don’t even think about using a phrase like that when talking to a client. You really have to explain the problem in plain English (or whatever other language you use to communicate).
You’ll find that clients hate having their project delayed. But they hate it even more if the contractor doesn’t warn them of the delay, doesn’t tell them the reasons, and is not ready to agree a new date.
Mike