When I used them for a basic account I wasn't overly impressed, so I guess that is no surprise, although I figured if you upgraded you might get better service.
The main issue I have with them is the same thing that normally difference the bad web hosts from the good web hosts. A cheap web host is perfect as long as the server/service is online, its the second it goes down you can see the actual difference between the hosts.
I dont personally like VPS solutions, I would have gone for a dedicated server right off the bat. But in your case it seems that is not a viable option, and a VPS is the closest you can get to a dedicated server.
And so you are implying that a VPS solution with a good web host would be secure and reliable enough to do e-commerce, right?
A VPS operate in its own area, completely separated from the other VPS instances on the same server. This means, even if you crash your VPS instance the rest will still function. In addition this also means you will have full access to it (or should have) and by that can install the software you require or do any desired changes to the server.
Can you be PCI compliant and use a VPS?
No, I do not work for the company, nor am I "friends" with them other than we host our own servers and have moved most of our clients servers over to them as well. I am just a happy customer.
Just asking, since there is a lot of self-promotion going on here at SitePoint or any other board.
Liquid Web is to my knowledge located in Scottsdale, Arizona. Its a bit difficult to find that information on their website these days, but all of their three data centers should be around that area.
The reason we ended up with Liquid Web contra the other web hosts out there, is mainly due to the quality of their support team. I.e. the time it takes from you contact them until the problem is solved. It is also very nice to be able to call them and actually have a technician that are able to solve the problem answer the call. (And not be redirected to a call center in India where you can barely understand what the guy says, and even if the server is down the response is that he need to send the request over to the US support team, and at the same time can not give you the phone number directly to them (Host Gator is a good example of this approach)).
The only web host I was ever impressed with - on the phone - was RackSpace. They seem very competant, however $1,000-$1,500/month for a managed and dedicated server is too rich for my blood until I know our business is making $$$.
Pardon my suspicious nature towards webhosts, but they seem to be "a dime a dozen" and there is no way to know who to use or trust unless you can speak from actual experience. So I am just leery on this topic.
The service they offer is also fully managed, this is an advantage from our side since we dont need to have server technicians on or staff. If we need a application installed on a client server, or a modification done we just contact them and they do it for us.
That would be important to us too.
In regard to your e-commerce question, I must admit I find the question a bit funny. As if your web presence is just a "portfolio" website, then all you would need is a shared host.
I don't follow you.
I was asking if you have had experience hosting "serious", business-grade websites or if it was just more information site.
Successfully hosting an e-commerce site seems to be a good indicator of how good a host is since it has higher requirements and usage than say a 20 page website with static webpages.
But to answer your question, all of our clients that we have moved over have sales ranging from the low ten thousand range to a few million dollars per month. Of course the clients we got that makes the most sales dont run their website on only one server.
Well, that qualifies as serious to me!
On a final note, I mean no offense by this comment. Its just meant as a friendly comment/remark.
Ive read a bunch of your posts on the forum lately, and it does not seem like you got the best experience in most of the areas your asking questions.
That is an accurate statement. I have received A LOT of help thanks to the poeple on SitePoint.
My main beef is when people DO NOT READ and when people go off on UNNECESSARY TANGENTS that dilute my original thread.
What might be an issue, is that in most cases you seem to have made up your mind already, and when someone answer something different from that, you try to get the path of discussion back at what you already made up your mind is the "best approach".
I can't respond to that without examples, and I am hoping this won't turn into a "You said this here" and "You did that there" thread.
I may stick to my guns when I have general solution in mind and I want advice on how to implement that solution, but again, my biggest annoyance is when people do not read what I said and then go off on tangents or start lambasting me on things that were never said. (That is clearly their issue and not mine.)
While it is always good to take what someone else says on a forum with a grain of salt, it is also important to listen to and understand what other says even if it is not exactly what you would like to hear, as their post might contain a lot of important information.
I don't mind opposing views. They help us all to grow. But if/when I have contested a different view it is only because I don't keep on the "kid gloves" when I debate and play devil's advocate.
At the end of the day I usually see the "best solution" whether it came from me or someone else...
I wouldn't spend so much time on here if I didn't care what other people thought!!
Back on topic, I'll definitely check out the web host you recommended.
I don't mind spending $100-$150/month for a hosting solution that will help our site be secure and sound while we get things off the ground. And you are right in that GoDaddy probably isn't the best first choice!