Made a purchase and haven't received product OR a response as to why

Community
1

I don’t know what is going on.

I have sent contact requests through your site. I haven’t even received an auto-responder response!

I’m writing on this forum since I’m not hearing back otherwise. I’m concerned this one has fallen through the cracks.

<snip>Private Data Removed</snip>

Please help.

Best regards,

Jema

2

hi Jema,

I have reported your issue to HQ immediately.

Apologies for the delay in handling your query or confusion caused, it is now pushed to the top of the queue.

Regards,
Hazel

3

Hi Jema,
I have no idea why you haven’t heard back from support - I am very sorry about that.
I have taken care of the problem personally and you should be able to download your books now.

4

Hazel/Hawk,

Many thanks for your excellent help…and whoever snipped the private data…thanks a lot. Only realised the implication of leaving that info on there long after i’d gone home…stupid me.

Anyways, cheers for all the help.

Best regards,

Jema