I’m in serious need of some advice.
I work for this design and development agency. Mind you, I only work there sudo part time and for $15 less an hour than what I should be paid. The reason for this is because the agency doesn’t make enough money to hire me on full time or for the average wage I should be getting.
There’s two main reason they don’t make enough money. The first reason is that there is this attitude of having to meet the requests of every client. Even if it means we loose money and time doing so, and second .We can’t get any better clients, because we spend so much time on meeting every need the clients we can’t put out the quality work needed to get better clients.
Now, I understand meeting the discussed and agreed upon requirements of the project, but that’s not what I’m talking about. For instance today I just launched a website that we’ve been building on and off for about 6 months. The client was supper slow at approving the phases of the project and getting us the needed content for the site.
But yay, It’s launched. Until about three hours later, they asked for a whole new set functionality for the site. They approved the design and they approved the staging site. Then out of the blue, after the project should have been filed under “complete” they said “By the way we want this, too”.
This isn’t my first time at the rodeo. I’ve seen this plenty of times while working as a freelancer, but the project manager is seriously trying to get me to do this for free. As a freelancer I would just tell the client that they approved everything, and I can’t add any new development without additional fees. As far I know this is normal, but it’s not only the project manager, but every person at this agency does thing like this. Am I crazy? Is it normal to just keep doing more and more work without charging the client?
I don’t think I am, and I’ve been trying to get everyone there to understand this and nothing is sinking in. Don’t get me wrong I love working there and I like the people I work with, but it seems like they have no business sense at all.
This is effecting me directly, because since they do things like this the agency doesn’t have enough money to hire me on full time.
What can I do to get them to stop these bad business practices? It’s like this for every single project. Like I said I like working there, and I don’t want to quit on them. Being the only steady web developer they’ve ever had for 10 years, but I’m at wits end.
If anyone has any advice, I really appreciate it.