I got a referral some time ago for a client who had all sorts of great things that needed doing. We agreed a reasonable hourly rate although it was discounted because they were supposed to be sending so much work my way.
When it came down to doing the big jobs, however, it turns out the company are real cheap skates and they have some cowboy internally that 'tries' to do most of the work then they come to me with the odd hour where I just clean up his mess. The tiny amount I end up charging them (for the odd hour that I do) is hardly worth invoicing for. So, I feel like I want to tactfully, get rid of them. My problem is that I orally agreed to do any work they wanted at this competitive rate. I know I could just tell them where to go but I like to think I'm a fair and decent person so that fact I gave them my word is making me feel uncomfortable with doing that.
My gut is to tell them times have changed and my hourly rate is now £XX and I charge at least £YY for a job. That way they may want to ditch me for being too pricey. I think that's fair as they're really just wasting my time as is.
Interested to know your thoughts or if you have been in a similar situation…