Error code


I am working on a redesign for a client. I finished the pages and put the pages up on their server in a file called “test” so that I could make sure it was working properly and so that they could make changes before it goes live.

The link to the webpage is:

The client sent me an email and said that when she clicked on the link above that I sent in an email. She received an error code.

This is the link to the error code:

Could someone see if they can access the page. I am trying to figure out why she cannot. The link on the error page, looks like the /test/ is left out of the link. I thought that maybe it was because previously all the pages were .htm pages and the new ones are .asp. But there was one working .asp page on the old site, and they never had a problem with that. I sent the link to her in an email, so all she had to do is click on it. She didn’t have to retype it in the URL address, so I don’t think it’s an issue of a misspelled link. But not 100 percent sure of that.

Any suggestions what might be going on?


Weird. The link works fine for me. (I could be useful to know what browser, operating system and versions she is using.)

I know, right? It works fine for me too, but of course, I’ve been creating it on my computer, so it’s possible it doesn’t work exactly right on another computer. I know she is using Internet Explorer, because she took a screen shot of the error message and emailed it to me. I could tell it was IE in the background. Would the version make a difference? I would think she if fairly caught up. If not the newest version, I don’t think she would be too far behind.

Would it make a difference if the server she is accessing is in house and it’s in a test folder on their server? I don’t see how that would make a difference. But that is sort of out of my realm…


Do you mean in theory or in actuality? We are all accessing it from the same server at this point. It could be helpful to know the IE version, and they can sometimes baulk at certain coding … I just did a quick validator test, and there are lots of errors on the page, so one of those may be tripping IE. I’d address those errors first and then check IE again. (I was checking on Firefox.)

Yes, I thought about the server after I posted. I don’t think that really should be an issue either. Just searching for possibilities…

I’ll address the validation issues and see if that makes any difference…

Has anyone else tried the link to see if it works for them?


It certainly would be good to sort those validation issues (it could be one typo causing them all) but I tested the site in IE9, 8 and 7 and it displayed fine. I would also suggest she try the link again, as her internet connection could have been playing up. is a browser-based toolbar. It seems that she is entering the website url in the search bar.
If she enters the website url in the web browser location bar instead, she should be able to get there without any trouble.

Hi Paul,

I’ve sent a note to my client asking her about the tool bar. I’m hoping it’s as simple as that. I was wondering if maybe I have the wrong doc type on my page. Any thoughts? I tried to validate it on HTML Validator and it said it couldn’t validate the page. Is that because it’s an .asp file, and if so, any idea how to validate an .asp file?


Sorry, forgot to list the doctype. It is below

<!DOCTYPE html PUBLIC “-//W3C//DTD XHTML 1.0 Transitional//EN” “”>
<html xmlns=“”>


The doctype is not a problem per se, although that is an outdated doctype that shouldn’t be used any more. The “transitional” doctypes are only meant for very old sites that have outdated code. You should really be using this:

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "">
<html xmlns="" lang="en" xml:lang="en">

Thanks, I’ll change that doctype. My client said she is using Internet Explorer 9. I’m not sure why that would matter, but she still can’t see the file…


How is she accessing it? What happens if she clicks a link in an email … or types the address into the browser?

Does cache still apply on error pages? Perhaps she is still viewing an old version of the page?

Try and get her to install another browser and see if it’s just IE9 specific for her.

She said that she tried both. She clicked the link in the email (which works for me) and she typed it in into the url address box on the browser…

I’d suggest going over to the server forum and see if they have any ideas.

Well, we have narrowed it down to their in house system having some issues and her company is working on it. I can open the site from other computers. They are the only ones who can’t see it. Very frustrating, but at least we have a suspect. Thank you everyone.


Are they using Microsoft Exchange? I had a client once who couldn’t view their own site in-house, and it turned out to be some kind of interference from that ‘service’.

I don’t know, but I will find out. That could be very helpful to know. Thanks…