Anybody else here get the problem, where the potential customer completes the form / sends an email, you reply to that email, but they never see your reply, becuase your emails always go to their spam / trash / junk folders! How have you solved it please?
Hey @Dez How you sending the email. I mean what kind of email services you currently using. I also faced same problem before 2 years. Let me know and i will help you out.
Hi Enpriya, there’s the auto responders from the server, plus there’s the emails I send from my own pc, via Outlook.
I don’t know what that means?
Are you using email id like
jone@yourdomain.com
or
something@gmail.com or something@yahoo.com or something@outlook.com
@Dez — ultimately, you can’t force emails out of an end user’s spam folder, but you can try to send emails that look less spammy and perhaps choose your sending tools carefully etc. (I think that’s where @enpriya is heading.)
So that would include choosing “non-spammy” email titles and content. (For example, using phrases like “Hey, good news!” etc. You can do an online search of the things to avoid there.)
If you’re sending emails from your own domain (e.g. you@yoursite.com), you can also help convince email services that your emails are legit by adding things like SPF records to your DNS settings.
I have looked at the settings in the cPanel, and SPF is enabled, plus there’s some other settings seen on the attached - would any of those need to be adjusted? How do you attach things in this forum???
You can use drag-and-drop, or the “upload” button in the edit window (next to the </> button).
Did you just enable it now, or has it been like that for some time? It can take a day or so for that information to get out on the web if you’ve just done it. But if SPF has been enabled for some time, then I don’t think there’s any more to be done with that. You then perhaps should focus on the content you’re sending out, and make sure your wording doesn’t include spam-like text that filters tend to pick up on.
Thanks. It has been set like that for at least 3 years. Also, when someone says “SPF is automatically set up in the DNS” how do you do you that? Is that in the cPanel somewhere?
I’m used to doing it manually, but you can probably check in CPanel by looking at your site’s DNS records. You can do this by looking at the advanced zone editor in CPanel, or you can just google the dns records for your domain. In either case, look for a TXT record that includes “spf”.
@Dez Let me tell you the whole scenario. Firstly we should understand why this happening. Lets suppose a person submit a contact us form at your website and in return of that you mail the the particular person regards. Now by submit a contact us form user is not actually sending the mail and when you reply to customer, it will be first official talk between both of you, that was initiated by you.
Now what email filters thinking that you sending the email to unknown persons.
If you sending the mail using cpanel(shared hosting) or cpanel(vps) in these cases their will be more chances that your email will considered as spam email.
The reason of this is as follow:
- SPAM DETECTING FILTERS use ip address to detect the spam.
- Cpanel is not fully configured by using the standard configurations that should be their for sending the emails.
- In case of shared hosting, A lot of other customers also using the same ip for sending the emails that you using, If they doing spam in that case also your emails will also be considered as spammy email.
Look i am little bit agree with @ralphm that we can’t force emails. But in most of the cases the reason of spam emails are somewhere the mistakes done by us.
Sometimes what happen is when you are new to the market you emails will not be trusted by spam detecting filters, when you replying the form submit, but as the time go, they will find that you are the right person.
Look what my suggestions are:-
- After submit the form, don’t send the auto reply, send the email written by you.
- Don’t use the cpanel for sending the emails, use a email services provider company, that provider email for your custom domain.
I also suggest you don’t send the email for promotion purpose by using the same email id, that you using for communication with your clients.
Do these things, and i am sure it will work, If it will not work let me know we will solve it together.
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