I’ve contracted with an individual to produce a Web site. Since I’m a freelancer (and a novice to boot), and work between 50 and 90 hours a week on other jobs, I gave myself 60 days in the contract to complete the site (which I could have done in a couple of weekends). I thought that would be more than enough time.
The 60 days is coming close to being up, and the site is nowhere near ready, for one simple reason: the client has failed to provide any real content. She has asked for multiple inclusions, both graphical and text. She has provided none of the graphics, and instead of writing material for the site, she has sent me things like resumes, CVs, and dissertation synopses. Apparently she expects me to write the content myself, something I did not contract to do and have no intention of doing (well, I have done some). She’s never even told me what specific pages she wants, so I’ve assumed she wants the usual “contact,” “links,” “about,” and so forth. All the pages are full of placeholder clip art and lorum ipsum text (and some I’ve generated from the docs she’s sent). Two weeks ago, she promised to send freshly written content and info, and has not contacted me since. She’s paid me half of the fee up front, and will pay the other upon completion.
Obviously I’m going to ask for a deadline extension. Here’s my question(s):
- Should I set another deadline for completion, or should I just ask for an indefinite extension? If indefinite, how should I phrase it?
- Since I’m no legal expert, does anyone have any suggestions about phrasings to be sure to include?
- Anything else I should do?
She’s nice enough, and loves the design right out of the gate, making virtually no suggestions for improvement. I just can’t get her to send the stuff I need to finish it off. Our communications have been very polite and friendly; I’ve cajoled and requested, without trying to get “tough.” She just isn’t following through.