Booking.com affiliate earned money - I did not receive money from them

I use Booking.com affiliate for 2 years and never had any problems, it is now for the first time.
Before I got my last earned money at the beginning of this month (the first 5 days of the month) I got from booking PDF file with information on money earned.
This PDF file is written “Booking.com will remit payment in the third week of this month.”.
This week has passed, but still no Booking salary earned money on my PayPal account.
I wrote to the support 2 times, but do not get a response from them.
Does anyone know what the problem is?

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