Adobe Muse Form Submission - SMTP Authentication

Hi @cpradio Please help me with my website. I am getting the following error on uploading to FTP. 1 Warning PHP mail may be disabled or incorrectly configured on the web server. Submitted forms may fail to send email. Contact your hosting provider or website administrator about proper PHP mail configuration. The URL is Please help.

@furiatanvi, I don’t do much with Adobe Muse so my responses are limited, but you’ll need to tell me which part of

You are stuck on. How far did you get in updating the files to use PHPMailer instead of PHP’s internal mail() function?

@cpradio Attaching screenshots of the files in the muse Export Folder. PHPMailer-5.2.13 wasn’t there initially. I have downloaded it and added it herein. I am also attaching a screen shot of the pho files. Please assist.

@cpradio Here is form_process.php

If you see this text in your browser, PHP is not configured correctly on this hosting provider. 
Contact your hosting provider regarding PHP configuration for your site.

PHP file generated by Adobe Muse CC 2015.2.1.352


function process_form($form) {

	if (formthrottle_too_many_submissions($_SERVER['REMOTE_ADDR']))
	// will die() if there are any errors
	// will die() if there is a send email problem

function get_form_error_response($error) {
	return get_form_response(false, array('error' => $error));

function get_form_response($success, $data) {
	if (!is_array($data))
		die('data must be array');
	$status = array();
	$status[$success ? 'FormResponse' : 'MusePHPFormResponse'] = array_merge(array('success' => $success), $data);
	return json_serialize($status);

function check_required_fields($form) {
	$errors = array();

	foreach ($form['fields'] as $field => $properties) {
		if (!$properties['required'])

		if (!array_key_exists($field, $_REQUEST) || ($_REQUEST[$field] !== "0" && empty($_REQUEST[$field])))
			array_push($errors, array('field' => $field, 'message' => $properties['errors']['required']));
		else if (!check_field_value_format($form, $field, $properties))
			array_push($errors, array('field' => $field, 'message' => $properties['errors']['format']));

	if (!empty($errors))
		die(get_form_error_response(array('fields' => $errors)));

function check_field_value_format($form, $field, $properties) {
	$value = get_form_field_value($field, $properties, $form['resources'], false);

	switch($properties['type']) {
		case 'checkbox':
		case 'string':
		case 'captcha':
			// no format to validate for those fields
			return true;

		case 'checkboxgroup':
			if (!array_key_exists('optionItems', $properties))
				die(get_form_error_response(sprintf($form['resources']['invalid_form_config'], $properties['label'])));

			// If the value received is not an array, treat it as invalid format
			if (!isset($value))
				return false;

			// Check each option to see if it is a valid value
			foreach($value as $checkboxValue) {
				if (!in_array($checkboxValue, $properties['optionItems']))
					return false;

			return true;

		case 'radiogroup':
			if (!array_key_exists('optionItems', $properties))
				die(get_form_error_response(sprintf($form['resources']['invalid_form_config'], $properties['label'])));

			//check list of real radio values
			return in_array($value, $properties['optionItems']);
		case 'recaptcha':
			if (!array_key_exists('recaptcha', $form) || !array_key_exists('private_key', $form['recaptcha']) || empty($form['recaptcha']['private_key']))
			$resp = recaptcha_check_answer($form['recaptcha']['private_key'], $_SERVER["REMOTE_ADDR"], $_POST["recaptcha_challenge_field"], $_POST["recaptcha_response_field"]);
			return $resp->is_valid;

		case 'email':
			return 1 == preg_match('/^[a-z0-9!#$%&\'*+\/=?^_`{|}~-]+(?:\.[a-z0-9!#$%&\'*+\/=?^_`{|}~-]+)*@(?:[a-z0-9](?:[a-z0-9-]*[a-z0-9])?\.)+[a-z0-9](?:[a-z0-9-]*[a-z0-9])?$/i', $value);

		case 'radio': // never validate the format of a single radio element; only the group gets validated
			die(get_form_error_response(sprintf($form['resources']['invalid_field_type'], $properties['type'])));

function email_form_submission($form) {
		define('PHP_EOL', '\r\n');

	$form_email = ((array_key_exists('Email', $_REQUEST) && !empty($_REQUEST['Email'])) ? cleanup_email($_REQUEST['Email']) : '');

	$to = $form['email']['to'];
	$subject = $form['subject'];
	$message = get_email_body($subject, $form['heading'], $form['fields'], $form['resources']);
$headers = get_email_headers($to, $form_email);

//$sent = @mail($to, $subject, $message, $headers);
	require 'PHPMailer-5.2.13/PHPMailerAutoload.php';
$mail = new PHPMailer;
$mail->Host = ''; // update this line
$mail->SMTPAuth = true;
$mail->Username = ''; // update this line
$mail->Password = 'xxxxxxxxxx'; // update this line
$mail->SMTPSecure = 'tls';

$mail->From = '';
$mail->FromName = '';

$mail->Subject = $subject;
$mail->Body = $message;

$sent = $mail->send();

	$success_data = array(
		'redirect' => $form['success_redirect']
	echo get_form_response(true, $success_data);

function get_email_headers($to_email, $form_email) {
	$headers = 'From: ' . $to_email . PHP_EOL;
	$headers .= 'Reply-To: ' . $form_email . PHP_EOL;
	$headers .= 'X-Mailer: Adobe Muse CC 2015.2.1.352 with PHP' . PHP_EOL;
	$headers .= 'Content-type: text/html; charset=utf-8' . PHP_EOL;
	return $headers;

function get_email_body($subject, $heading, $fields, $resources) {
	$message = '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "">';
	$message .= '<html xmlns="">';
	$message .= '<head><meta http-equiv="Content-Type" content="text/html;charset=UTF-8"/><title>' . encode_for_form($subject) . '</title></head>';
	$message .= '<body style="background-color: #ffffff; color: #000000; font-style: normal; font-variant: normal; font-weight: normal; font-size: 12px; line-height: 18px; font-family: helvetica, arial, verdana, sans-serif;">';
	$message .= '<h2 style="background-color: #eeeeee;">' . $heading . '</h2>';
	$message .= '<table cellspacing="0" cellpadding="0" width="100%" style="background-color: #ffffff;">'; 

	$sorted_fields = array();
	foreach ($fields as $field => $properties) {
		// Skip reCAPTCHA from email submission
		if ('recaptcha' == $properties['type'])

		array_push($sorted_fields, array('field' => $field, 'properties' => $properties));

	// sort fields
	usort($sorted_fields, 'field_comparer');

	foreach ($sorted_fields as $field_wrapper)
		$message .= '<tr><td valign="top" style="background-color: #ffffff;"><b>' . encode_for_form($field_wrapper['properties']['label']) . ':</b></td><td>' . get_form_field_value($field_wrapper['field'], $field_wrapper['properties'], $resources, true) . '</td></tr>';

	$message .= '</table>';
	$message .= '<br/><br/>';
	$message .= '<div style="background-color: #eeeeee; font-size: 10px; line-height: 11px;">' . sprintf($resources['submitted_from'], encode_for_form($_SERVER['SERVER_NAME'])) . '</div>';
	$message .= '<div style="background-color: #eeeeee; font-size: 10px; line-height: 11px;">' . sprintf($resources['submitted_by'], encode_for_form($_SERVER['REMOTE_ADDR'])) . '</div>';
	$message .= '</body></html>';

	return cleanup_message($message);

function field_comparer($field1, $field2) {
	if ($field1['properties']['order'] == $field2['properties']['order'])
		return 0;

	return (($field1['properties']['order'] < $field2['properties']['order']) ? -1 : 1);

function is_assoc_array($arr) {
	if (!is_array($arr))
		return false;
	$keys = array_keys($arr);
	foreach (array_keys($arr) as $key)
		if (is_string($key)) return true;

	return false;

function json_serialize($data) {

	if (is_assoc_array($data)) {
		$json = array();
		foreach ($data as $key => $value)
			array_push($json, '"' . $key . '": ' . json_serialize($value));
		return '{' . implode(', ', $json) . '}';
	if (is_array($data)) {
		$json = array();
		foreach ($data as $value)
			array_push($json, json_serialize($value));
		return '[' . implode(', ', $json) . ']';
	if (is_int($data) || is_float($data))
		return $data;
	if (is_bool($data))
		return $data ? 'true' : 'false';
	return '"' . encode_for_json($data) . '"';

function encode_for_json($value) {
	return preg_replace(array('/([\'"\\t\\\\])/i', '/\\r/i', '/\\n/i'), array('\\\\$1', '\\r', '\\n'), $value);

function encode_for_form($text) {
	$text = stripslashes($text);
	return htmlentities($text, ENT_QUOTES, 'UTF-8');// need ENT_QUOTES or webpro.js jQuery.parseJSON fails

function get_form_field_value($field, $properties, $resources, $forOutput) {
	$value = $_REQUEST[$field];
	switch($properties['type']) {
		case 'checkbox':
			return (($value == '1' || $value == 'true') ? $resources['checkbox_checked'] : $resources['checkbox_unchecked']);
		case 'checkboxgroup':
			if (!is_array($value))
				return NULL;

			$outputValue = array();

			foreach ($value as $checkboxValue)
				array_push($outputValue, $forOutput ? encode_for_form($checkboxValue) : stripslashes($checkboxValue));
			if ($forOutput)
				$outputValue = implode(', ', $outputValue);

			return $outputValue;
		case 'radiogroup':
			return ($forOutput ? encode_for_form($value) : stripslashes($value));
		case 'string':
		case 'captcha':
		case 'recaptcha':
		case 'email':
			return encode_for_form($value);

		case 'radio': // never validate the format of a single radio element; only the group gets validated
			die(get_form_error_response(sprintf($resources['invalid_field_type'], $properties['type'])));

function cleanup_email($email) {
	$email = encode_for_form($email);
	$email = preg_replace('=((<CR>|<LF>|0x0A/%0A|0x0D/%0D|\\n|\\r)\S).*=i', null, $email);
	return $email;

function cleanup_message($message) {
	$message = wordwrap($message, 70, "\r\n");
	return $message;

I’m going to assume you are getting some sort of error message? If so what is it?

And can you try changing this line



die(get_form_error_response($form['resources']['failed_to_send_email'] . " - " . $mail->ErrorInfo));

So that you might get a better error message?

@cpradio This is the error message : Warning PHP mail may be disabled or incorrectly configured on the web server. Submitted forms may fail to send email. Contact your hosting provider or website administrator about proper PHP mail configuration.

I changed the line as u mentioned above. The same error came while uploading to FTP and on submitting the form same as earlier no error showed. But the form does not get emailed.

Hmm… it isn’t generating any errors, so I have no idea unfortunately. The script is reporting it successfully sent the message.

@cpradio so according to you the script is fine?

From what I can tell. So I’m at a lost for why it isn’t working. It is redirecting and everything acting like the email got sent.

My website is hosted on bluehost and emails hosted / purchased on google. Any connection with that?

Honestly, no idea. Are you sure it isn’t getting caught by spam detection?

Wait… I see the problem now. Testing to make sure. Give me a moment.

The above seems off.

Can you try replacing $to with your email address?

Something like:

$mail->From = '';
$mail->FromName = '';

Did not receive the email. Also when I am filling the contact form i am inserting my gmail address. However in my sent email I do not get any email as well. Im not sure if its supposed to though.

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