[FONT=Verdana]Hi Robert Lacey, and welcome to the forums. 
I notice you’re located in the UK. If your domain is a .***.uk domain, then you could try contacting Nominet for assistance. I was involved in a situation a few years back where a web designer died suddenly - and his clients discovered their domains were registered to him and not to them. I wasn’t involved directly with Nominet, but I know they were helpful at the time.[/FONT]
Hi,
Thanks for the welcome.
I’m afraid it’s a .com address :(.
Hi Robert.
You could contact domain.com to via their transer form process. Although you don’t meet the ‘classic’ corporate requirements you can still demonstrate enough to likely make this process work.
In the transfer form consider the following:
1:[INDENT]Prepare a link to your Whois record.[/INDENT]
2a:[INDENT]You can find the address of HostOnce[/INDENT]
2b:[INDENT]You can state the relationship to HostOnce[/INDENT]
2c:[INDENT]There is fairly significat proof that HostOnce no longer is servicing their domain registration customers. It is unlikely that you’ll be the first self (non) corporate registrant that is attempting to get their domain; therefore if you can show reasonible grounds that you are legit and should have rights to the domain then it has better opportunity to work.[/INDENT]
2d:[INDENT]You will state that you keep the account in good standing that you use this in a way to promote and deceminate your information, as they are unwilling to answer the phone, emails, or information accessed via web forms, they have blocked your right to continue operating this domain when when you reach the renewal anniversary date on 2012/08/14[/INDENT]
2e:[INDENT]Although, this is important, you may first try doing 2a to 2d and Domain.com may sufficiently understand your situation an not require a not document notarized.[/INDENT]
3a:[INDENT]You are not a company or registers so it should be OK that have a letter from yourself requesting the transfer. Make sure that this letter is set up like letterhead to show some effort to arrange it within their requirements something like:[/INDENT]
[CENTER][INDENT=2]John Doe
111 Parkville Ave, Unit 5, Bath, BA12AZ
<: telephone number here :><: email address here :><: website address here :>[/INDENT]
[/CENTER]
3b: A copy of your Drivers License
3c: A copy of your Utility Bill
It cannot hurt to try this, and at least it will open a line of communication with domain.com.
Steve
In case it helps anyone else, I spoke to the Domain.com Support team on the phone today, and they told me that it was okay to submit a statement saying that this was not a company, in lieu of the company registration documents.
I shall of course report back if this turns out not to be true when they examine my submission in a couple of weeks’ time.
Mind you, I now need to phone them again to discuss precisely who they will accept as a “public notary or equivalent” signature; will be a tad irritated if I end up having to spend £150 on a signature…
Generally a Judge, Lawyer, Notary Public (least costly) or Public Official are all able to provide notifications. Good Luck
Yeah, the trouble is that in the UK, a notary public is far more expensive than a sollicitor, because they only really handle official international stuff. So I’m getting quoted £150 for a signature.
Wow $50.00 CND for the same thing here.
About 6 months ago, I got a Justice of the Peace (NZ’s standard notary service) for NZ$ZERO. As NZ is modeled on Oz/UK, give the local JP a try.
Regards,
DK
Mmm. After a conversation with them over the telephone, they appear willing to accept a solicitor’s signature (the equivalent thing in the UK). The confusion seems to stem from the wording of the form, since there is such a thing as a notary public in the UK, but it serves a different function.
Oh well. Will get the solicitor to sign it and hope that Domain.com don’t just take my money and deny the application.
Hi Patrick Good Info, Here is what I received FROM ICANN .
I sure hope that the site guardians do permit the Web Addresses to show as well as the other information as this might help the community as much as your message was. SO PLEASE NO CENSORSHIP. This is not advertisement.
Thank you for contacting Dotster Abuse and Compliance.
As a follow up, here is a current contact email for Hostonce. They state they are working at this address to resolve the issues: billingmng@xibig.com.
Please contact us if you have further questions or concerns.
Regards,
Dotster Abuse and Compliance
--------------- Original Message ---------------
From: icanncomplaints@dotster.com [icanncomplaints@dotster.com]
Sent: 8/24/2012 9:27 AM
To: complaint-followup@icann.org
Cc: Powmiast@Embarqmail.com
Subject: RE: [DN Dispute ~YME-847992]: Complaint Form - Noangle.net [ ref:_00D30S5t._50060Kofkd:ref ]
Thank you for contacting Dotster Abuse and Compliance.
No communications between the registrant and us on this domain.
As shown by the WHOIS query attached to the original complaint, the domain is registered in the name of Hostonce.com. This has not changes since at least April of 2011, which was as far back as we researched. There is no evidence that the current registrant has made changes to the ownership information of the domain to hijack the domain.
Please contact us if you have further questions or concerns.
Regards,
Dotster Abuse and Compliance
--------------- Original Message ---------------
From: Compliance DN Dispute [complaint-followup@icann.org]
Sent: 8/23/2012 4:51 PM
To: icanncomplaints@dotster.com
Subject: [DN Dispute ~YME-847992]: Complaint Form - Noangle.net
ICANN FIRST NOTICE REGARDING ALLEGED DOMAIN HIJACKING
Dear Registrar:
ICANN received the transfer complaint below. To demonstrate compliance, please respond directly to the complainant and provide ICANN the following records and information in accordance with Sections 3.4.2 and 3.4.3 of the Registrar Accreditation Agreement (RAA), by 30 August 2012:
Copies of any written communications between your registrar and the Registered Name Holder (or its authorized agent);
Your registrar’s findings of this complaint; and
The steps your registrar took to address this complaint or otherwise.
PLEASE SEND ATTACHMENTS ONLY IN .DOC(X), .PDF OR .TXT.
For your reference, please find below the links to the RAA and relevant Advisory and FAQ:
2001 RAA: http://www.icann.org/en/registrars/ra-agreement-17may01.htm
2009 RAA: http://www.icann.org/en/registrars/ra-agreement-21may09.htm
Advisory: http://www.icann.org/en/announcements/announcement-03apr08.htm
FAQ: http://www.icann.org/en/transfers/registrar-faq-03nov04.htm
Thank you in advance for your cooperation.
Sincerely,
ICANN Contractual Compliance
12025 Waterfront Drive, Suite 300
Playa Vista, CA 90094
U.S.A.
Complaint Form, Thu Aug 16 21:34:18 2012
Name: Jose N Proenza Sanfiel
Organization: The Reapers Edge a Pows Screamed ECHO in Cyberspace.
Email: Powmiast@Embarqmail.com
Phone: 321-805-2982
Domain: Noangle.net
Registrar IANAID: 886
Registrar Contact: denyeart@dotster.com
Real Registrar Name:
DOMAIN.COM, LLC
Summary:
Im the owner of Noangle.net or at least had been for over 20 Years. Hostonce.com a reseler for Domain.com hijacked my domain ownership and now they have gone off line for some unknown reason. There is no way to contact them with a response. I and many others as i have become aware of trough http://www.sitepoint.com/.
I need your assistance in recuperating my Domain name and that it should be transfered to me ( you can check your records back when it was created.) So that I may continue my assistance regarding American POWs & MIAs along with other veteran Issues. Im non Profit I can build the site back up but the Domain Name is where you can help.
Please advice of what I can do to assit you in such recovery.
Thanking you in advance.
Cpl Pro.
AKA
Jose N Proenza Sanfiel
Issue:
compliance-dn-dispute
Current Whois:
REGISTRAR WHOIS:
The information in this whois database is provided for the sole
purpose of assisting you in obtaining information about domain
name registration records. This information is available “as is,”
and we do not guarantee its accuracy. By submitting a whois
query, you agree that you will use this data only for lawful
purposes and that, under no circumstances will you use this data
to: (1) enable high volume, automated, electronic processes that
stress or load this whois database system providing you this
information; or (2) allow,enable, or otherwise support the
transmission of mass, unsolicited, commercial advertising or
solicitations via facsimile, electronic mail, or by telephone to
entitites other than your own existing customers. The
compilation, repackaging, dissemination or other use of this data
is expressly prohibited without prior written consent from this
company. We reserve the right to modify these terms at any
time. By submitting an inquiry, you agree to these terms of usage
and limitations of warranty. Please limit your queries to 10 per
minute and one connection.
Registrant:
hostonce.com A
705A Wesley Pines Rd
Lumberton, NC 28358
USA
Registrar: Domain.com
Domain Name: NOANGLE.NET
Created on: 26-FEB-03
Expires on: 26-FEB-13
Last Updated on: 15-FEB-12
Administrative, Technical Contact:
A, hostonce.com domains@hostonce.com
705A Wesley Pines Rd
Lumberton, NC 28358
USA
+001.910.4024678
+001.910.4021999
Domain servers in listed order:
DNS1.OURDNSINFO.COM
DNS2.OURDNSINFO.COM
End of Whois Information
REGISTRY WHOIS:
Whois Server Version 2.0
Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.
Domain Name: NOANGLE.NET
Registrar: DOMAIN.COM, LLC
Whois Server: whois.domain.com
Referral URL: http://www.domain.com
Name Server: DNS1.OURDNSINFO.COM
Name Server: DNS2.OURDNSINFO.COM
Status: clientDeleteProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 10-may-2012
Creation Date: 26-feb-2003
Expiration Date: 26-feb-2013
>>> >>> Last update of whois database: Thu, 16 Aug 2012 21:33:58 UTC
Ticket Details
Ticket ID: YME-847992
Department: DN Dispute
Priority: Medium
Status: 1st Sent
ref:_00D30S5t._50060Kofkd:ref
I Hope this helps you.
Thank you for contacting Dotster Abuse and Compliance.
As a follow up, here is a current contact email for Hostonce. They state they are working at this address to resolve the issues: billingmng@xibig.com.
Please contact us if you have further questions or concerns.
Regards,
Dotster Abuse and Compliance
--------------- Original Message ---------------
From: icanncomplaints@dotster.com [icanncomplaints@dotster.com]
Sent: 8/24/2012 9:27 AM
To: complaint-followup@icann.org
Cc: Powmiast@Embarqmail.com
Subject: RE: [DN Dispute ~YME-847992]: Complaint Form - Noangle.net [ ref:_00D30S5t._50060Kofkd:ref ]
Thank you for contacting Dotster Abuse and Compliance.
No communications between the registrant and us on this domain.
As shown by the WHOIS query attached to the original complaint, the domain is registered in the name of Hostonce.com. This has not changes since at least April of 2011, which was as far back as we researched. There is no evidence that the current registrant has made changes to the ownership information of the domain to hijack the domain.
Please contact us if you have further questions or concerns.
Regards,
Dotster Abuse and Compliance
--------------- Original Message ---------------
From: Compliance DN Dispute [complaint-followup@icann.org]
Sent: 8/23/2012 4:51 PM
To: icanncomplaints@dotster.com
Subject: [DN Dispute ~YME-847992]: Complaint Form - Noangle.net
ICANN FIRST NOTICE REGARDING ALLEGED DOMAIN HIJACKING
Dear Registrar:
ICANN received the transfer complaint below. To demonstrate compliance, please respond directly to the complainant and provide ICANN the following records and information in accordance with Sections 3.4.2 and 3.4.3 of the Registrar Accreditation Agreement (RAA), by 30 August 2012:
Copies of any written communications between your registrar and the Registered Name Holder (or its authorized agent);
Your registrar’s findings of this complaint; and
The steps your registrar took to address this complaint or otherwise.
PLEASE SEND ATTACHMENTS ONLY IN .DOC(X), .PDF OR .TXT.
For your reference, please find below the links to the RAA and relevant Advisory and FAQ:
2001 RAA: http://www.icann.org/en/registrars/ra-agreement-17may01.htm
2009 RAA: http://www.icann.org/en/registrars/ra-agreement-21may09.htm
Advisory: http://www.icann.org/en/announcements/announcement-03apr08.htm
FAQ: http://www.icann.org/en/transfers/registrar-faq-03nov04.htm
Thank you in advance for your cooperation.
Sincerely,
ICANN Contractual Compliance
12025 Waterfront Drive, Suite 300
Playa Vista, CA 90094
U.S.A.
Complaint Form, Thu Aug 16 21:34:18 2012
Name: Jose N Proenza Sanfiel
Organization: The Reapers Edge a Pows Screamed ECHO in Cyberspace.
Email: Powmiast@Embarqmail.com
Phone: 321-805-2982
Domain: Noangle.net
Registrar IANAID: 886
Registrar Contact: denyeart@dotster.com
Real Registrar Name:
DOMAIN.COM, LLC
Summary:
Im the owner of Noangle.net or at least had been for over 20 Years. Hostonce.com a reseler for Domain.com hijacked my domain ownership and now they have gone off line for some unknown reason. There is no way to contact them with a response. I and many others as i have become aware of trough http://www.sitepoint.com/.
I need your assistance in recuperating my Domain name and that it should be transfered to me ( you can check your records back when it was created.) So that I may continue my assistance regarding American POWs & MIAs along with other veteran Issues. Im non Profit I can build the site back up but the Domain Name is where you can help.
Please advice of what I can do to assit you in such recovery.
Thanking you in advance.
Cpl Pro.
AKA
Jose N Proenza Sanfiel
Issue:
compliance-dn-dispute
Current Whois:
REGISTRAR WHOIS:
The information in this whois database is provided for the sole
purpose of assisting you in obtaining information about domain
name registration records. This information is available “as is,”
and we do not guarantee its accuracy. By submitting a whois
query, you agree that you will use this data only for lawful
purposes and that, under no circumstances will you use this data
to: (1) enable high volume, automated, electronic processes that
stress or load this whois database system providing you this
information; or (2) allow,enable, or otherwise support the
transmission of mass, unsolicited, commercial advertising or
solicitations via facsimile, electronic mail, or by telephone to
entitites other than your own existing customers. The
compilation, repackaging, dissemination or other use of this data
is expressly prohibited without prior written consent from this
company. We reserve the right to modify these terms at any
time. By submitting an inquiry, you agree to these terms of usage
and limitations of warranty. Please limit your queries to 10 per
minute and one connection.
Registrant:
hostonce.com A
705A Wesley Pines Rd
Lumberton, NC 28358
USA
Registrar: Domain.com
Domain Name: NOANGLE.NET
Created on: 26-FEB-03
Expires on: 26-FEB-13
Last Updated on: 15-FEB-12
Administrative, Technical Contact:
A, hostonce.com domains@hostonce.com
705A Wesley Pines Rd
Lumberton, NC 28358
USA
+001.910.4024678
+001.910.4021999
Domain servers in listed order:
DNS1.OURDNSINFO.COM
DNS2.OURDNSINFO.COM
End of Whois Information
REGISTRY WHOIS:
Whois Server Version 2.0
Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.
Domain Name: NOANGLE.NET
Registrar: DOMAIN.COM, LLC
Whois Server: whois.domain.com
Referral URL: http://www.domain.com
Name Server: DNS1.OURDNSINFO.COM
Name Server: DNS2.OURDNSINFO.COM
Status: clientDeleteProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 10-may-2012
Creation Date: 26-feb-2003
Expiration Date: 26-feb-2013
Ticket Details
Ticket ID: YME-847992
Department: DN Dispute
Priority: Medium
Status: 1st Sent
ref:_00D30S5t._50060Kofkd:ref
My Response to ICANN Whom directed me to talk with Xibig.com (THEY ARE THE SAME AND ONE ) BUT NOW THEY HAVE A PHONE…use it…or if you do not beleive it your self go to their web address and check the contact’s page…!!!
Please note the attached PDF and you will see that Hostonce.com is Xibig.com.
Their billing address is exactly the same.
They are trying to get away with something and if you let them there will be many people getting hurt.
Your response is sending me to the Fox that is hiding in the hen house…!!
Please note that the information below is a wrong impression in your part if comparison of the address is made. They are definately changing their collar right under your noses.
As shown by the WHOIS query attached to the original complaint, the domain is registered in the name of Hostonce.com. This has not changes since at least April of 2011, which was as far back as we researched. There is no evidence that the current registrant has made changes to the ownership information of the domain to hijack the domain.
Address.
492-C Cedar Lane, #304
Teaneck, NJ 07666
Telephone.
201.654.6130
E-mail.
info@xibig.com
Above is their address and below the address in my attached Invoices of 4/2/2008 Trough Jan 12, 2012 ( my Payment is current)
Hostonce.com
492-C Cedar Lane, #304
Teaneck NJ 07666
US
EMail : billing@hostonce.com
Please note the attached PDF and you will see that Hostonce.com is Xibig.com.
Their billing address is exactly the same.
They are trying to get away with something and if you let them there will be many people getting hurt.
Your response is sending me to the Fox that is hiding in the hen house…!!
Please note that the information below is a wrong impression in your part if comparison of the address is made. They are definately changing their collar right under your noses.
As shown by the WHOIS query attached to the original complaint, the domain is registered in the name of Hostonce.com. This has not changes since at least April of 2011, which was as far back as we researched. There is no evidence that the current registrant has made changes to the ownership information of the domain to hijack the domain.
Address.
492-C Cedar Lane, #304
Teaneck, NJ 07666
Telephone.
201.654.6130
E-mail.
info@xibig.com
Above is their address and below the address in my attached Invoices of 4/2/2008 Trough Jan 12, 2012 ( my Payment is current)
Hostonce.com
492-C Cedar Lane, #304
Teaneck NJ 07666
US
EMail : billing@hostonce.com
Hello Everyone,
I have read everything on this thread. I have had my domain name with HostOnce for almost 15 years. Never had a problem with service or support until now. Which makes sense since they are no longer in business.
I have filed a complaint with BBB and ICANN. I don’t expect to hear back from either of them.
I have called my “Registrar” which is Domain.com and they couldn’t do anything until they got a hold of HostOnce.
I did a “Transfer Request” through GoDaddy, and they also cannot do anything until they hear back from HostOnce, or HostOnce changes the information on my account.
DOMAIN.COM phone number = B 403-3568[/B]. Press 2 for “Service”, then press 3 for “Have had account since before May 30th”.
They are already closed for the night, so I will call Domain.com again tomorrow with the eMail address that CPL PRO listed: billingmng@xibig.com & info@xibig.com (from their website).
Also, I check my WHOIS a couple of weeks ago and it said the North Carolina & New Jersey address for HostOnce. Today when I looked up the WHOIS, it says that HostOnce’s address is in Australia. And that my account information was updated on Aug 27, 2012. Seems a little fishy to me. But maybe they are going to change the info. My fingers are crossed.
UPDATE:
I called Domain.com again today to give them that email address at XIBIG.com
Talked to a person named Paul. He said as of almost 2 weeks ago (Sep 1, 2012), Domain.com is allowed to change the “Technical Information” to whatever you want (probably your name/email), if HostOnce doesn’t reply within 2 hours of an eMail to them (from Domain.com). Apparently, the person I talked to at Domain.com yesterday didn’t know of that change. Paul said he will let the support team know that they have the approval to change it now.
So, if Domain.com is your “registrar” (look this up on WHOIS), call them at: (800) 403-3568
When they make notes on your account, they will give you a Reference/Case Number. The next business day, call in with that number and they should be able to change it for you.
You can change it to whoever you want. They don’t require you to stay with them for hosting or anything else.
Please Note: Domain.com sends out their eMails in a batch at the end of the night, so you might not get authorization to change the info on your domain until the next business day.
As of this morning, not all of the Domain.com support is aware they can do this for you. Also, those email addresses were not listed on my domain, but after some checking she told that what I read on here was correct and they would try to email the address listed on the account and if did not here back from it, they would update the information to my contact info. She gave me a case # and indicated there was no need to call back as they would email me at the email address I provided for the updated information.
I remained nice throughout our 30 minute phone call and it looks like I may get my domain back. I will update on the final results.
UPDATE!
Only about 7 hours later and I have an email to login to my new legacy account with domain.com to control the domain that I thought I lost to hostonce.com.
I’m Up-and-Running Again!!!
After a few more days of dealing with the transfer, I am up and running with my site again.
Everything is in my name. Out of Domain.com and into GoDaddy. I will be uploading my files to the FTP, so I should be live by tomorrow.
After getting the domain out of the Registrar’s name (domain.com), there are still a few steps that you have to do in order to start uploading files to your domain. Each step seems to take another 24-48 hours, but that’s fine, I finally got my site back after 6 months.
GoDaddy and Domain.com were awesome with helping me on this. If you have any questions on the “steps”, post it here and I will try to answer them.
I actually just used 000webhost and pointed to it via the domain.com control panel to make sure I could get it to work. I had the site backup with 7 hours of contacting Domain.com. I am in the process of transferring to Godaddy now, since they are easier to integrate to Google Apps.