Comments on: How Zappos Does Customer Service and Company Culture http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/ News, opinion, and fresh thinking for web developers and designers. The official podcast of sitepoint.com. Mon, 23 Nov 2009 09:18:42 -0500 http://wordpress.org/?v=2.8.4 hourly 1 By: Ross http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/comment-page-1/#comment-910963 Ross Mon, 06 Apr 2009 23:09:42 +0000 http://www.sitepoint.com/blogs/?p=7359#comment-910963 Company Culture is important. Look at http://www.customerservicecrossing.com it's a good source to find companies like this. It's only from employer websites and every other job board out there. It's good, more jobs than any other website, and a good way to track down jobs because these jobs are often not advertised. Company Culture is important. Look at http://www.customerservicecrossing.com it’s a good source to find companies like this. It’s only from employer websites and every other job board out there. It’s good, more jobs than any other website, and a good way to track down jobs because these jobs are often not advertised.

]]> By: sclough http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/comment-page-1/#comment-908660 sclough Thu, 02 Apr 2009 22:14:13 +0000 http://www.sitepoint.com/blogs/?p=7359#comment-908660 I agree, Zappos is great. I'm not surprised because the kind of service they offer is not accidental. I agree, Zappos is great. I’m not surprised because the kind of service they offer is not accidental.

]]> By: goyourself http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/comment-page-1/#comment-906686 goyourself Tue, 31 Mar 2009 05:49:44 +0000 http://www.sitepoint.com/blogs/?p=7359#comment-906686 This is one of the best articles I have read on Sitepoint, please keep these types of blog post coming. The article is insightful, simple and practical. This is one of the best articles I have read on Sitepoint, please keep these types of blog post coming. The article is insightful, simple and practical.

]]> By: Luke Cuthbertson http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/comment-page-1/#comment-906624 Luke Cuthbertson Tue, 31 Mar 2009 02:58:02 +0000 http://www.sitepoint.com/blogs/?p=7359#comment-906624 I was with Matt at the Zappos keynote at SxSW, and rate the Zappos ethos very highly. I've now got their culture book sitting on my desk. This stuff is very contagious, and I'd recommend spending time looking into it. I left Tony's presentation wanting to buy something from them just to support what they're doing! I was with Matt at the Zappos keynote at SxSW, and rate the Zappos ethos very highly. I’ve now got their culture book sitting on my desk. This stuff is very contagious, and I’d recommend spending time looking into it. I left Tony’s presentation wanting to buy something from them just to support what they’re doing!

]]> By: Nick Spence http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/comment-page-1/#comment-906306 Nick Spence Mon, 30 Mar 2009 18:10:03 +0000 http://www.sitepoint.com/blogs/?p=7359#comment-906306 I've done business with Zappos. I'd recommend them to anyone. Most shoe sites are a pain. I’ve done business with Zappos. I’d recommend them to anyone. Most shoe sites are a pain.

]]> By: Arun Agrawal - Ebizindia http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/comment-page-1/#comment-905992 Arun Agrawal - Ebizindia Mon, 30 Mar 2009 07:08:06 +0000 http://www.sitepoint.com/blogs/?p=7359#comment-905992 A passion for serving the customer, putting self-interest at #2, can make huge impact on your sales, repeat sales and renewals. And most of the companies fail to understand this small point. A passion for serving the customer, putting self-interest at #2, can make huge impact on your sales, repeat sales and renewals. And most of the companies fail to understand this small point.

]]> By: Ted S http://www.sitepoint.com/blogs/2009/03/30/how-zappos-does-customer-service-and-company-culture/comment-page-1/#comment-905924 Ted S Mon, 30 Mar 2009 03:49:48 +0000 http://www.sitepoint.com/blogs/?p=7359#comment-905924 Thanks for sharing your learnings about the Zappos culture. Great stuff. I've always felt more companies could use taking a page from zappos - nor necissarily doing as they do on an item by item basis but in truly trying to understand the customer, the experience and how to deliver both. It's east to get caught up in optimizing and monetizing but lose sight of what really generates value -- having a customer who wants to come back. That's true CRM and the key to social media too... Relationships matter. Thanks for sharing your learnings about the Zappos culture. Great stuff.

I’ve always felt more companies could use taking a page from zappos – nor necissarily doing as they do on an item by item basis but in truly trying to understand the customer, the experience and how to deliver both. It’s east to get caught up in optimizing and monetizing but lose sight of what really generates value — having a customer who wants to come back. That’s true CRM and the key to social media too… Relationships matter.

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