Comments on: Freelancing: Handling the Midnight Client Call http://www.sitepoint.com/blogs/2008/05/13/freelancing-handling-the-midnight-client-call/ Sun, 07 Sep 2008 14:14:39 +0000 http://wordpress.org/?v=2.5 By: Luis Abarca http://www.sitepoint.com/blogs/2008/05/13/freelancing-handling-the-midnight-client-call/#comment-730592 Luis Abarca Thu, 22 May 2008 20:15:50 +0000 http://www.sitepoint.com/blogs/?p=2477#comment-730592 Good tips buddy Good tips buddy

]]> By: plumsauce http://www.sitepoint.com/blogs/2008/05/13/freelancing-handling-the-midnight-client-call/#comment-723185 plumsauce Fri, 16 May 2008 00:10:46 +0000 http://www.sitepoint.com/blogs/?p=2477#comment-723185 You can also utilise a two line strategy to handle calls outside of business hours. During those hours, have a voicemail that says that the offices of xyz.com are currently closed, and that *emergency* calls should be directed to 555-555-5555. The caller then knows that they are calling outside of office hours. Most will wait. Some will not. But at least you have not cut off emergency contact completely. After all, it might be your hosting supplier :) You can also utilise a two line strategy to handle calls outside of business hours.

During those hours, have a voicemail that says that the offices of xyz.com are currently closed, and that *emergency* calls should be directed to 555-555-5555.

The caller then knows that they are calling outside of office hours. Most will wait. Some will not. But at least you have not cut off emergency contact completely. After all, it might be your hosting supplier :)

]]> By: PeteWJ http://www.sitepoint.com/blogs/2008/05/13/freelancing-handling-the-midnight-client-call/#comment-722852 PeteWJ Thu, 15 May 2008 11:26:19 +0000 http://www.sitepoint.com/blogs/?p=2477#comment-722852 Don't forget, when dealing with client calls, that it's all about consistency too: Define your rules and then stick to them with all of your customers. When you have a business that has been built on referrals, expectations are often set by the referrer long before you get a chance to set the boundaries yourself! Don’t forget, when dealing with client calls, that it’s all about consistency too: Define your rules and then stick to them with all of your customers.
When you have a business that has been built on referrals, expectations are often set by the referrer long before you get a chance to set the boundaries yourself!

]]> By: banago http://www.sitepoint.com/blogs/2008/05/13/freelancing-handling-the-midnight-client-call/#comment-722205 banago Wed, 14 May 2008 15:20:00 +0000 http://www.sitepoint.com/blogs/?p=2477#comment-722205 Yep, good tips. Thanks Yep, good tips. Thanks

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