Comments on: What’s wrong?

By: MissingArrow

MissingArrow — Fri, 15 Feb 2008 00:22:49 +0000

If that is the case, why don’t you ask “How can I make it better?” Something like, “what additional features would you like to see?”

You are still soliciting feedback, but in the positive sense instead of using negativity.

Someone who keeps asking “whats wrong?”, is insecure about themselves or what they offer…

By: Toby Somerville

Toby Somerville — Fri, 15 Feb 2008 00:08:34 +0000

@MissingArrow - I disagree, asking what is wrong is showing that you are not arrogant about your product/service. You are demonstrating that you listen to your customers, care about their opinions and you want to improve. You are not saying what you are offering is “bad”, you are saying “how can it be better?”

@Gezprila - How you ask is down to the culture of your organization and the type of clients. You may find that it can be via a web survey, a phone call or even over coffee.
You are right, all positive feedback does not help you improve your offering (even though it is good for the ego).

By: Gezprila

Gezprila — Tue, 12 Feb 2008 09:42:15 +0000

A better way could ask of what could we improve and what do you miss?. Then the company don’t show “weakness”. I have used that tactic many times whit good results.

Another question is: How do we ask? How do we get qualified answers? To often I don’t get the engagement that I need. I don’t want answers from the one who is positive to everything.

By: MissingArrow

MissingArrow — Tue, 12 Feb 2008 07:02:36 +0000

I dislike it when companies ask what is wrong with their product/service. I want a company that is sure of themselves, not one that is insecure about what it offers. Listen to feedback but don’t ask what you could have done better.